Job Description:The Team Member (TM) is the associate responsible to ensure we are delivering timely and accurate information to each and every participant. The TM works with the Delivery Manager (DM) to identify process improvements by identifying issues, process delays, and quality problems and recommends solutions. The TM works with the OM and others to resolve participant issues. The TM is responsible for workflow management and for resolving participant issuesThe main duties and responsibilities of Junior / Senior Executive
Executes Issue/Query Resolution
Ensuring proper documentation and follow-ups
Telephone and written queries resolution as per the standard procedures
Ongoing delivery of quality service
Ensure service accuracy through compliance (TAT)
Maintain documentation of SOP's/Operating Instructions
Identify, share, and implement process Improvements
Compliance to TRBS & MIS
Processes are thoroughly executed
All Service Level Agreements (SLA) are met (workflow closeout, etc.)
Ensure information is processed in an accurate and timely manner in order to achieve agreed
Qualifications:• Ability to work evening/night shifts.
• Shows flexibility to adapt to the changing needs of the business
• Occasional extended work hours/weekends to meet deadlines
• Participation in training sessions, presentations and meetings
• Willing to travel through company provided coaches or cabs
• Alignment to Gurgaon or Noida basis business requirement.
Location: This position can be based in any of the following locations:
Gurgaon
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday
