Associate - NVOCC Operations - Global Service Centre

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.  With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. 

About DP World Global Service Centre

DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade. 

Role Purpose: 

To execute the Export documentation requirements as per procedures laid down, to the satisfaction of the Company, Principals and Customers.

Designation: Associate – NVOCC operations

Base Location: Navi Mumbai

Reporting to: Assistant Manager

Key Role Responsibilities:

• To follow documentation procedures as per the principal guidelines for the execution of the Import and Export documentation cycle whilst safeguarding the interests of the company.
• To ensure team does the job assigned and completes the task in terms of SI updating, manifest closer in export or Import manifestation or import delivery order.
• To send the first print copy to customer on time upon receipt of SI submission notification from portal. 
• To ensure data are entered in the system with 100% accuracy. 
• To provide required support to customer on BL amendment process.
• To compare the Container Load Plan /SOB list received from Operations. 
• To check for hazardous or special cargo formalities. 
• To prepare Freight and Cargo manifest after tallying Shipped on board details and prepare mismatch report. To Issue Manifest correctors for changes in freight or request from shipper after due approvals. 
• To update transhipment and switch Bills of Lading. 
• To ensure replies to internal and external queries on the same day. 
• Handling corrections in a timely manner:
• In case shipper/consignee/notify master not available follow the customer creation process.
• In case containers are not linked, liase with Operations to link the container.
• Generate Proforma invoice and send it to customer.
• Need to liase with destination for any corrections post manifest closure.
• To ensure all the detailed tasks are completed as per the deadlines, including any handovers from one staff to other.
• To Implement and monitor online tracking of file to ensure visibility of day-to-day operation to multiple users for timely action.
• To ensure compliance of internal check lists to meet all the requirements as per the SLAs.

Education & Qualifications: 

• Graduate or postgraduate
• Should have good communication skill in English and must have good proficiency in Email Writing & excel skills. 
• Willingness to work in Shifts as per allocated roster, should be fine to work on weekends as per business requirement.
• Minimum 2 years of experience in Documentation processing with a reputed shipping/logistics organization.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.