Associate-NA-Market Source Sourcing

The Opportunity:

Avantor is looking for a dynamic and forward-thinking Associate-NA-Market Source Sourcing, who will be responsible for delivering results against some of the most complex business and technology initiatives.

This role will be a full-time position based out of IND- Coimbatore. If you are passionate about solving complex challenges and driving innovation – let’s talk!
Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description

        MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)

• Troubleshoot and Monitor requisition flow
• Monitoring performance of internal teams based on contractual KPIs and SLAs
• Customer communication and Relationship Management: Drive customer satisfaction by building trust and developing strong relationships.
• Source product at supplier if required
• Internal communication
• Support and escalation of Product Master Data and pricing
• Targets: Meet/exceed regional SLA based on contractual agreement
• Planning/Forecasting: Plan, forecast and achieve objectives and Key Performance Indicators
• Proactively seeking ways to improve efficiency: Pro-active participation in technical enhancement, developing strategies to constantly improve team performance
  Performs other duties as assigned

QUALIFICATIONS (Education/Training, Experience and Certifications)

• Academic: Bachelor’s degree, business administration or scientific background
• Experience: 0-5 years of experience in a fast paced, customer focused environment, industry experience, procurement, sourcing business experience and business management
• Experienced in serving key accounts customers (direct customer contact)
• Certifications: business administration and/or Science degree
• Language Requirement: Fluent in English and 1 of the regional languages
   

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES (Those necessary to achieve conformity of products and services)

• A clear ability to manage customer interactions professionally by demonstrating excellent listening and organizational skills, and by using probing questions and reflective language to engage customers and build trust.

• Ability to work independently and successfully manage time and regional responsibilities
• Ability to handle difficult situations effectively
• Highly customer focused as well as proactive and team focused
• Outstanding interpersonal skills with the ability to comfortably interact with various internal stakeholders (Service centers and local teams)
• High sense of responsibility and ownership
• Eager to learn and consistently improve their knowledge
• A natural desire to share knowledge and work with the wider VWR Network
• Strive for process excellence
• Able to work in multi-culture and multi-company environments
• Commits to agreed actions on agreed timelines with customers
   

ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)

• Refer to the common language guide and additionally include specifics for this role. Always keep reference. The “Risk and Environmental Assessment” for this role is to be found in the Management system on the Intranet.
• The above statements are generic and intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. In selected cases, if required, the Job Descriptions may be adjusted to meet local requirements.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation