Associate Market Ops Platform Transformation

You are a strategic thinker passionate about driving solutions in “Transformation”. You have found the right team

As a Transformation professional within our “ Market ops platform team” , you will spend each day defining, refining and delivering set goals for our firm

You will be committed to driving delivery through the use of process redesign, data, and technology working in partnership with Product Mangers, Tech Delivery Managers and vendor and Operations stakeholders.

You will  aim to bring teams, data and intelligence together  to help centralize workflow solutions across multiple product lines using vendor platform to prioritize business use cases, prioritise business critical actions, accelerate response times & optimize resolution pathways driving Operational Efficiency, Client Excellence & Pro-Active Risk Mitigation

You will  be responsible for the delivery of key priority use cases through effective collaboration, identifying and removing challenges and managing dependencies of varying complexity.

Job responsibilities

• Lead, manage and drive execution the end-to-end delivery of assigned business cases within Access fintech program and collaborating  closely with teams across relevant Business teams, Technology, Vendor and Ops stakeholders
• Shape and drive activities supporting the governance protocols 
• Build and maintain strong relationships with Product Managers, partners, stakeholders, and team members
• Drive problem solving and decision making working towards value driven delivery roadmaps
• Identify and escalate any issues, risks or dependencies and facilitate communication across the impacted teams
• Analyse, and mitigate program risks, managing program issues to minimize impact on delivery. Ensure timely resolution of issues and escalate when necessary. 
• Develop and maintain program plans with clear timelines and business value, focussing on plan vs delivery
• Identify opportunities for process improvements and implement best practices. Foster a culture of continuous learning and improvement within the program team
• Facilitate regular meetings with Product Managers and Partners to gather feedback, scorecard updates and ensure alignment with business goals and value.

Required qualifications, capabilities, skills and experience

• Proven experience in driving, executing and delivery of Programs within the financial services industry in the Markets domain
• Experience working in agile teams with technologists and project managers
• Confident to question business and technology requirements and solutions respectively
• Excellent communication (both written and oral), ability to create and deliver executive summary and presentations 
• Relationship building skills and work in a collaborative team environment
• Logical and structured approach to planning, analysis and decision-making
• Organized and able to work under pressure to meet deadlines
• Experience of using JIRA ,MS Office, Alteryx and Tableau 
• Strong analytical skills and problem solving abilities with attention to detail in written documentation
• Strong stakeholder management skills at both working group and senior management level

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.