Overview The transitions specialist works with the transitions manager to plan and execute one or more of the migration projects. This position will be responsible for successful migration of specified roles into GCC. They will work across the team to ensure knowledge sharing and enabling the delivery team to be well prepared for the go live. Responsibilities Plan transitions in detail, including identification and scheduling project deliverables, milestones, required tasks & scope of processes to be transitioned Provide feedback to TM/s on service design & solution documentation Coordinate and successfully project manage the transition of processes in scope from the local site/s into the BSC (Manage the transition on site) Collaborate with TM/s and local site management Monitoring and reporting on transition progress Resolving transitions issues, document risks and create mitigation plans Providing a link during transition between the BSC Knowledge Capture Team, senior level management, TM, other stakeholders Ensure the appropriate documentation of the local processes, including providing a quality review of documentation (Process Maps and Desktop Procedures) Ensure correct application of transition methodology to each transition being managed by the TC Ensure successful delivery of transition outputs, including Decision Gates, Ramp Up & Go Lives, and the overall transition completion Qualifications Proven ability to work with different stakeholders, excellent stakeholder management and client handling (domestic & international) skills Excellent communication (written and oral) and interpersonal skills Proven ability to manage change in a fluid, dynamic and evolving environment Track record of excellent project execution / delivery preferred Understanding of metrics, process improvements, lean and six sigma would be helpful Proficient with MS Office – MS Excel and MS Power point in particular 1 to 3 years: Minimum 1-2 years of relevant experience in a similar position (TS/Manager/ Project Manager) in an international SSC or BPO environment 3 to 6 years: International experience; Proven track record of conducting or participating in onshore KC , operations expertise in HR/FP/Sales/Mktg for tower alignment Overall experience of close to 8-10 plus years in a process industry Prior experience in global transitions or running a delivery ops is a must Willingness to travel extensively (during the transitions)
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