Associate Manager, Solution Engineering (Site Reliability Engineer)

Associate Manager, Solution Engineering (Site Reliability Engineer) – Pune, India

Are you excited by the opportunity of using your knowledge of development to lead a team to success? Are you ready to join a team in a global company where your primary focus is to deliver services and products to our customers, and provide thought leadership on creating solutions? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join the Western Union as an Associate Manager, Solution Engineering (Site Reliability Engineer).

Western Union powers your pursuit

You will be working with a team of engineers with a broad range of responsibilities including all aspects of software engineering like requirements understanding and validation, solution design detailed design, development, testing and software configuration management. Build products, systems, and services that are optimized, well organized and maintainable, and have high impact on our end users.

Role Responsibilities

• Be part of a high-performing team of engineer with a broad range of responsibilities including availability, reliability and performance of WU’s critical payments platforms.
• You will demonstrate strong capabilities in assessing business needs while providing creative and effective solutions in conformance to emerging technology standards.
• You will create robust monitoring solutions through tools like Splunk & Dynatrace for preempting and identifying production issues. 
• You will also liaison (build cadence and relationships) between various teams like technical support, development, business-ops and product. 
• You will develop technical & domain expertise and apply to solving product challenges.  You will work closely with technical support, drive troubleshooting by code analysis and create engineering support.

Role Requirements

• 8+ years of IT experience in DevOps, Automation and Technical Operations.
• Must have 4+ yrs in Site Reliability Engineering.
• Strong experience in setting up SLI (Service Level Indicator) and SLO (Service Level Objective)
• Hands-on knowledge on setting up reliability matrices using tools like Dynatrace, DataDog, CloudWatch, or OpenSearch
• In-depth experience in Incident management, Change management and Release Management
• Hands-on experience in support automation using python or other scripting language.
• Good knowledge in system design and architecture on both on-prem and cloud applications.
• Hands-on knowledge of logging and log monitoring tools like Splunk, ELK and OpenSearch. Knowledge of DevOps.
• Expert in project management, communication, collaboration, team leading and stakeholders management
• Self-starter, good analytical skills, proficient in troubleshooting
• Worked on Agile environment – Scrum and KanBan, SAFe is preferred.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

·       Employees Provident Fund [EPF]

·       Gratuity Payment

·       Public holidays

·       Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave

·       Annual Health Check up

·       Hospitalization Insurance Coverage (Mediclaim)

·       Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance

·       Cab Facility

·       Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation for Hybrid roles in the Philippines is to work from the office at least 70% of the employee’s working days per month.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-HR1 #LI-Hybrid

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.