Associate Manager, Solution Engineering

Associate Manager Solution Engineering (Big Data and Cloud Operations Lead)– Pune, Maharashtra, India
Are you excited by the opportunity of using your knowledge of development to lead a team to success? Are you ready to join a team in a global company where your primary focus is to deliver services and products to our customers, and provide thought leadership on creating solutions? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Associate Manager, Solution Engineering.

Western Union powers your pursuit

You will be working with a team of engineers with a broad range of responsibilities including all aspects of software engineering like requirements understanding and validation, solution design detailed design, development, testing and software configuration management. Build products, systems, and services that are optimized, well organized and maintainable, and have high impact on our end users.

Role Responsibilities
Need to oversee and coordinate between the admin team, application team, and development team.

1. For the Admin Team:

• Manage infrastructure-level tasks like installations, configurations, certificate renewals, and applications monitoring(24/7) ,etc.
• Ensure smooth operations across platforms like AWS Services, Hadoop, Spark, Kafka, HBase, and Snowflake.
• Ensure timely resolution of infrastructure issues and proper incident management.

2. For the Application Team:

• Oversee job scheduling and execution via Rundeck.
• Ensure proper monitoring of applications and addresses any related issues.
• Facilitate coordination between application and infrastructure teams to address any dependencies

3. For the Development Team:

• Act as a liaison between development and operations to ensure that any infrastructure or application requirements are met.
• Facilitate communication for efficient troubleshooting and performance optimization.
• Coordinate with devteam regarding new requirements and work with admin/app team accordingly.
• Ensure timely feedback loops between the dev, admin, and application teams to foster continuous improvement

• Manage escalations related to system outages, performance issues, or delays in task execution, coordinating between teams to ensure timely resolution.
• Provide regular updates and reports to the leadership team regarding system health, ongoing tasks, and future plans
• Encourage collaboration between teams to streamline processes and eliminate bottlenecks.
• Facilitate planning for system upgrades, migrations, and future infrastructure needs.
• Ensure alignment of priorities across all teams to meet both short-term objectives and long-term goals for the project.

Role Requirements

• 6+ years of industry experience including 4+ years of engineering experiences AWS(EC2,ECS,RDS,S3,etc),Hadoop, HBASE, Kafka, Apache Spark, Snowflake/SQL..
• You will have experience working with data stored in Data Lakes using technologies implemented in Hadoop and or Amazon S3 & message queuing, stream processing, and highly scalable 'big data' data stores such as Apache Kafka or Amazon MKS. You wll bring forth relevant experience into UNIX.
• You will have experience in designing and deploying data analytics pipelines across multi-cloud platforms & data warehouse design, implementation and administration.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

·       Employees Provident Fund [EPF]

·       Gratuity Payment

·       Public holidays

·       Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave

·       Annual Health Check up

·       Hospitalization Insurance Coverage (Mediclaim)

·       Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance

·       Cab Facility

·       Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation for Hybrid roles in the Philippines is to work from the office at least 70% of the employee’s working days per month.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-Hybrid #LI-HR1

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.