Associate Manager Software Engineering

Job Description:

Responsibilities

• Work with Clients, Functional and Technical teams to drive effective management of the application
• Ability to lead a team of consultants and deliver to the client
• Support and Manage System testing, as well as supporting the customer through User Acceptance Testing and Post Production phase.
• Innovate ways to automate repetitive processes
• Think creatively to solve the user problem with holistic and simple solution
• Manage individual project priorities, deadlines and deliverables.
• Ensure compliance with the documented processes and procedures throughout the life cycle
• Create SOP documentation and update them to Implement best practices, standards and procedures including quality and delivery methodologies

Must have Skills and Qualifications

• Extensive experience (8-12 years) with ServiceNow ITOM modules, including CMDB. Discovery, Service Mapping, Event Management, and Orchestration.
• Strong proficiency in ServiceNow scripting (JavaScript)
• Demonstrated ability to lead complex ITOM projects from conception to completion, delivering measurable business value.
• CIS-Discovery and(or) CIS-Event Management certification preferred
• Excellent verbal, written and interpersonal communication skills.
• Ability to lead a team of consultants and take end-to-end ownership of project implementation tasks.
• Self-motivated, decisive, with the ability to adapt to change and competing demands.

Nice to Have skills

• Agile methodologies
• Scrum framework

Process Development and Improvement

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