Associate Manager Infrastructure Services

Job Description:

Role Summary:

The ideal candidate will be responsible for designing and implementing comprehensive Monitoring and observability solutions that enhance the visibility, reliability, and performance of customers systems and applications. This role requires a deep understanding of monitoring and observability platforms, tools, and technologies, as well as a strategic mindset to drive innovation and continuous improvement and solution architecture, help with technical design, and provide technical governance throughout the solutioning lifecycle.

Job Responsibilities:

• Assessment of various monitoring tools available in the market and select the most suitable ones based on customer needs. These tools include monitoring, self-healing, automation framework.
• Install, configuring, administering, and supporting of Infrastructure monitoring tools.
• Work within a team of IT Service Management Tools, understanding client requirements & building use cases.
• Designing an end-to-end Monitoring, deployment, and ongoing support model and solutioning.
• Ensure the scalability and reliability of solutions to support business growth.
• Manage and maintain Monitoring Tools environments, ensuring high availability and performance.
• Provide insights and recommendations to improve systems reliability and scalability.
• Analyze performance metrics to identify and resolve bottlenecks.
• Create insightful dashboards, KPIs, and alerts to provide visibility into critical IT services.
• Leverage on AI-driven analytics, predictive maintenance, and automated incident resolution.
• Deploy solutions to test environment and elevate the solution to production environments.
• Prepare technical, architectural and solution costing and Benefit analysis documentation.
• Identify risks and provide possible solutions to mitigate them.

Skills:

• Intermediate to proficiency in Windows OS, UNIX/Linux OS, backup technology, and various types of networks.
• Good understanding of Synthetic monitoring, Real User monitoring and diagnostics.
• Hands-on experience in managing & monitoring applications and related configuration any monitoring tool and not limited to Dynatrace, Splunk, Nagios, Zabbix, SolarWinds, Grafana, ELK.
• API Integrations with ITSM tools like ServiceNow, ServiceDesk, BPPM.
• Knowledge of VPC and networking fundamentals/components
• Ability to diagnose & address monitoring issues.
• Experience working in a customer facing environment.
• Driving continuous improvement in development process and tools to enhance overall efficiency and quality.
• Ability to quickly produce prototypes and proof of concepts.
• Experience and willingness to mentor other engineers and help develop their skills and leadership.
• Ability to present to leadership and articulate complex technical scenarios.
• Strong understanding of observability principles, including logging, monitoring, tracing, and alerting.

Tools and Certifications:

• Certification in Dynatrace, Splunk, SolarWinds, Grafana or any monitoring tools.
• ITIL V3/4 Certified

Experience:

• A minimum of 10 years of overall experience,
• At least 5 years of experience in the tools architecture and solution design/engineering.

Knowledge/ experience with Cloud Platforms like AWS, Azure, IBM Cloud or Google Cloud

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.