Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
We believe that the best relationships come from trust and value. We call it One Sutherland.
Operational Risk and Audit professional performs risk assessments/audits under Sutherland’s Operational Risk framework, which sets out how operational risks are identified, assessed, and managed across all locations and programs. Operational Risk includes potential impacts to Sutherland, resulting from inadequate or failed internal processes, people, systems, or from an external event. The impact to the business may be financial or non-financial losses such as customer dissatisfaction, reputational or regulatory consequences. Listed below is a summary of the responsibilities :
Education and Experience
Principle Accountabilities
Provide insightful analysis and interpretation of risks to the business leadership based on a thorough technical understanding of the Operational Risk Management (ORM), robust and relevant knowledge of the business and a deep/ broad external market view on risk opportunities and current best practice.
Drive leaders to make risk informed business and strategy decisions through their understanding of the business and their role in the governance of the business.
Challenge the existing risk management practices to identify, assess and control emerging risks prior to material P&L impact. Review the outcomes and work with the concerned stakeholders to design effective controls to manage operational risks within the budget and implement appropriate processes to support the outcomes.
Identify and provision for the use of any required toolset(s), for the frontline risk audit team to manage Operational Risk activity and oversee the deployment of the tools through a partnership with the business. Continuously upskill the risk auditors and risk audit managers to manage Operational Risk effectively through coaching, tools training and robust independent challenge
Build, present & drive change through the monthly analysis of emerging trends to identify the shifting trends & opportunities in reducing operational risks based on the business priority.
Lead a team of risk auditors by setting objectives and overseeing this activity by regular monitoring, feedback, and developmental support. Ensure that the responsibilities and deliverables of the team are allocated appropriately considering the relative workload, capacity, capability, and developmental requirements of the members of the team. Drive the team, individually and collectively, to achieve excellence in providing business insights and risk management expertise.
Need to have hands on experience in Infrastructire Change management