Associate Lead Application Support

Tech Lead- Operations Support:

As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. As the world’s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business—and your career. Our Service Management function is transforming into a truly global, data and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations. 
 

About the Role:
In this opportunity as Technical Lead, you will: 

• Act as the subject matter expert for any operation & tech support inquiries that is related to the services & products that we support. 
• Participate in Major Incident process, providing hands-on support investigating and troubleshooting the incident, to successful mitigation 
• Act as the go to person for any production issue, troubleshoot and escalate as needed and monitor until successful resolution. Communicate status with the team and stakeholders. 
• Provide Product/Application engineering support to drive continual improvement aimed at the highest standards of reliability, quality, and time-to-market. 
• Able to provide on-call support and ready to work 24/7 operational shift. 
• Build and maintain observability (monitoring & alerting & synthetic tests) for all aspects of infrastructure, micro-services and the platform and implement Alerting mechanism.  
• Gather and analyse metrics to understand where quality exists and where support is needed.  
• Take active role in implementing Operation Readiness stories, communicate to the project/scrum teams and present 
• Implement nonfunctional requirements to ensure system availability, scalability, performance, monitoring, alerting and efficient incident troubleshooting. 
• Maintain end-to-end security ensuring that we meet best practices standards. 
• Keep up to date with emerging cloud technology trends, especially around DevOps, Service Reliability and Security. 
• Provide primary operational support and engineering for multiple large, distributed platforms. Adopt pan-TR operation principles to ensure consistency and efficiency. 
• Individuals must be proactive, self-motivated with the ability to prioritize multiple project tasks. 
• Provide a balanced view of feature support speed and reliability with well-defined service level objectives. 

About You:

You're a fit for the role of Tech Lead - Operations Support if your background includes:

• Years of Experience: 9 - 12 Years 
• Minimum of 7+ years of experience as Senior DevOps/Operation engineer, with hands on experience in operating a Cloud based services & Products, using AWS/Azure platforms. 
• Experience & knowledge of AWS services, such as Cloud Front, ECS, Route53 - huge advantage 
• Experience in cross versatile OS platform like Microsoft Windows, Linux 
• Must have scripting and programming experience (Bash, PowerShell, Python) 
• Must have hands on experience over Distributed logging: Datadog, SumoLogic, CloudWatch 
• Experience on Authentication, Authorization, SSO – Single Sign-On and MFA – huge advantage 
• Knowledge on IAM – Identity and Access Management with some standard protocols like SAML 2.0, OAuth 2.0, OpenID, SCIM etc. 
• Experience with bug tracking tools such Microsoft ADO 
• Knowledge on a release deployment process. 
• Strong technical knowledge on Monitoring tools like Datadog, ELK and has experience in creating monitors, dashboards and alert metrics with integration skills over various platforms. 

#LI-SP1

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

  
  

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

  
  

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

  
  

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

  
  

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

  
  

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

  
  

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.