Description: The Knowledge Management Specialist (KMS) assists with authoring, reviewing, and publishing content. The Specialist ensures all internal support content is accurate, concise, and clear. This individual is responsible for identifying opportunities for improvement and testing for Morgan Stanley products and services. A KMS has an affinity for organizing, analyzing reporting, and leading collaborative efforts to improve support content, with the autonomy to design and advise on performance advancements. The role also involves creating custom training deliverables in support of new programs, system processes, technology releases, and firm initiatives. Duties and Responsibilities: > Establish, maintain, and support strong working relationships with stakeholders including but not exclusive to business leaders/owners, subject matter experts, legal, and compliance, and learning team members. > Own, maintain, and develop content for internal publication related to policies and procedures. > Create, capture, curate, organize, and assess knowledge assets located in 3DR or Salesforce Knowledge Management. > Collaborate with various stakeholders to develop content. > Review the knowledge base to identify areas that need to be updated, expanded, and/or consolidated. > Partner with key subject matter experts to understand content need and design to develop effective training content. > Participate in training design and development of key content for Virtual Client Solutions > Design and develop training of all forms (including but not limited to videos, e-learning courses, quick reference materials, online reference materials, virtual instructor led training, facilitator guides sandbox environments, etc.).