IntroductionA career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.
You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.
Your Role and Responsibilities
The Associate Instructional Designer or Learning Experience Designer works to assist Instructional Designers in the design, development, and evaluation of instructionally-sound learning and performance interventions.
Your primary responsibilities include:
- Assist in the development of instructionally sound learning experiences designed to close performance gaps.
- Assist in the development of digital training assets using the most current practices, tools, and methodologies.
- Communicate throughout the development process with project management and team members.
- Serve as an active mentee to HCS LD Instructional Designers to improve design knowledge, technical skills, and overall performance
- Assist the lead Instructional Designer in the following tasks:
- Write and evaluate learning or performance objectives based on needs analysis, requirement gathering, and project scope.
- Leverage adult learning theory and client scope to select and implement instructional strategies.
- Create instructional design documents.
- Communicate effectively and respectfully with Subject Matter Experts (SMEs).
- Gather content from client source materials and SME interviews.
- Organize learning content into meaningful chunks.
- Design evaluation instruments (such as assessment questions or surveys) to measure learning effectiveness and improve new or existing learning experiences.
- Communicate regularly with the Lead LED/ID and Project Manager, reporting progress and staying within project hour allocations while adhering to budget limits.
- Proofread, edit, and update all learning deliverables regularly.
Required Technical and Professional Expertise
- Graduate or post-graduate with 7 to 10 years of overall experience with minimum of 3 to 4 years in Content Development or Instructional Design in any International IT/ITES Company
- Knowledge of learning experience design methods including the ADDIE model.
- Knowledge of learning theory and educational psychology and their application to adult learning.
- Experience using courseware development tools (such as Captivate, Camtasia, and Articulate Rise, murf, PageTiger, WalkMe)
- Good to know – Liquid Planner, SNOW, Cornerstone Ondemand
- Experience using graphics tools for simple functions such as:
- Image resizing, cropping, colour adjustment, and text replacement
- Combining or re-editing images to create new images.
- Should have a valid passport
- Should have excellent communication skills (oral & written) in English
- Should have strong hands-on knowledge in experience design methods including the ADDIE model at a Global Level & Graphic Model Tools
- Should be open to working in night shifts
Preferred Technical and Professional Expertise
- Fluency in English language, including expertise in writing clearly for diverse, global audiences.
- Good written and verbal communication skills including professional client communication.
- Experience working effectively in teams and as a self-directed, proactive individual.
- Experience effectively managing time and working within the scope of a project.
- to resolve difficult customer service issues
- High degree of numeracy skills with meticulous attention to details
- Ability to work well within the team
- Ambitious individual who can work under their own direction towards agreed targets/goals
