Associate II, Field Technical Service Engineering

• Install equipment’s as per the standard Alcon protocol.
• Complete preventive maintenance routine as scheduled, as well as emergency calls.
• Minimize equipment down time and equipment failure call back.
• Achieve service revenue targets as set by the management.
• Provide Customer’s satisfaction at all times.
• Complete SALSA reporting as per the guideline in a timely manner. ( Complete Sales force reporting through Service Max as per the guideline in a timely manner )
• Constantly support sales function with competitive edge of Alcon products.
• Value addition to Company’s image, Gain and Share Market information of products and its actual performance.
• Assist in the development of the associate Field service engineer   ( please remove this line )
• To collaborate with the Sr engineers to improve the service process
• To be competitive all time under supervision of assigned mentor .

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