Summary of the Position:
A Entry Professional applies broad theoretical job knowledge typically obtained through advanced education.
Responsibilities typically include (core activities): All the below activities are monitored and guided by documentation and by an experienced team member to allow learning and growing
Day-to-day ticket resolution as part of support provided globally through Workday and Service Now to Alcon associates and managers across countries and languages; ownership of requests: solving cases, updating systems, providing updates, following instructions in agreed standards and timeframes
Act as first point of contact for questions from Alcon associates and managers and provide guidance on fundamental Payroll topics and issues
Payroll: Process payroll changes, following global and local processes and compliance guidelines and maintain confidentiality of employee data
Share ideas on continuous improvement and get guidance on forming solutions
Get to know and get familiar with the Root Cause analysis (with support and guidance)
Support the preparation and production of understandable documentation ( SOPs/ work instructions), people policies, procedures, handbooks, guidelines as required
Juggle the tasks according to priority
Handle client requests with agreed level of politeness and detail of response
Build a relation and work effectively within a team and also with other teams, supporting and respecting each other
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If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information, and check our website for current job openings.
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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.