Summary points:
- Technical Service India Analyst Support Role
- India Service Finance Analyst
- Service P&L closing – Cost and billings.
- India market event organizer
- Global proposing and recovery of DOA
- Service Budget planning support.
- Service Strategic plan support.
- India team administrative support
- Market Training plan and record maintaining
Position Purpose:
Service Effectiveness & Analytics work is focused on developing, implementing, and monitoring compliance with service revenue processes and improving GM.
- Service Monthly P&L review and closure with market and India BPA.
- Monthly service revenue closing with FRAs.
- Selecting, managing, and training on Service Sales and Finance-related systems and databases (e.g., ServiceMax systems, SAP, BI, etc.).
- Analyzing FinD reports (e.g., service activities, opportunity pipeline, average days to close, characteristics of wins vs. losses, etc.) to identify areas for service process improvement.
- Identify gaps and proactively communicate with global system support groups to improve performance after analysis of data and trends.
- Periodically engage selected managers/field team members to understand field challenges and needs and provide feedback to global for system enhancement.
- Event planning for local and international meetings and administrative support to India team.
- Supporting the building of templates for service budget and service strategic plans.
- Leading the India service event planning and management.
- Working independently with end-users to assess data integrity and dashboard accuracy, defining, and recommending changes to management for better performance.
Role and Responsibilities:
- Perform all work in compliance with company policy and within the guidelines of Alcon Services.
- Enforce globally approved processes in India and recommend/drives adaptation to local processes.
- Develop processes and work instructions to support application users.
- Evaluate and troubleshoot any inconsistencies in revenue reporting in FinD to improve outcomes.
- Responsible for the analysis and bringing forth India metrics, business modeling, and reporting to support systems design decisions.
- Assist in the administration, implementation, and/or revision of programs that will benefit cost management like inventory spare parts management/unapplied labor.
- Ensure all the markets follow global guidance on contract pricing and labor rate calculations.
- Ensure and standardize conformity in India on:
- Appropriate reporting of issues in Ticket Systems
Summary points:
- Technical Service India Analyst Support Role
- India Service Finance Analyst
- Service P&L closing – Cost and billings.
- India market event organizer
- Global proposing and recovery of DOA
- Service Budget planning support.
- Service Strategic plan support.
- India team administrative support
- Market Training plan and record maintaining
Position Purpose:
Service Effectiveness & Analytics work is focused on developing, implementing, and monitoring compliance with service revenue processes and improving GM.
- Service Monthly P&L review and closure with market and India BPA.
- Monthly service revenue closing with FRAs.
- Selecting, managing, and training on Service Sales and Finance-related systems and databases (e.g., ServiceMax systems, SAP, BI, etc.).
- Analyzing FinD reports (e.g., service activities, opportunity pipeline, average days to close, characteristics of wins vs. losses, etc.) to identify areas for service process improvement.
- Identify gaps and proactively communicate with global system support groups to improve performance after analysis of data and trends.
- Periodically engage selected managers/field team members to understand field challenges and needs and provide feedback to global for system enhancement.
- Event planning for local and international meetings and administrative support to India team.
- Supporting the building of templates for service budget and service strategic plans.
- Leading the India service event planning and management.
- Working independently with end-users to assess data integrity and dashboard accuracy, defining, and recommending changes to management for better performance.
Role and Responsibilities:
- Perform all work in compliance with company policy and within the guidelines of Alcon Services.
- Enforce globally approved processes in India and recommend/drives adaptation to local processes.
- Develop processes and work instructions to support application users.
- Evaluate and troubleshoot any inconsistencies in revenue reporting in FinD to improve outcomes.
- Responsible for the analysis and bringing forth India metrics, business modeling, and reporting to support systems design decisions.
- Assist in the administration, implementation, and/or revision of programs that will benefit cost management like inventory spare parts management/unapplied labor.
- Ensure all the markets follow global guidance on contract pricing and labor rate calculations.
- Ensure and standardize conformity in India on:
- Appropriate reporting of issues in Ticket Systems
- Maintaining the Equipment Master in the CRM (ServiceMax), SOFS, and IRIS (SAP) system
- End-to-End Service Opportunity automation – CPQ/ServiceMax integration
- Order and shipment of equipment spare parts debit and credit functions
- Management of complaint-related return parts, tracking, and shipping
- Creation of Technical Service-related 3rd party orders and support on 3rd payments
- Lead India process improvement events and projects related to systems.
- Support the India Head/India team with administrative requirements.
- Assist when needed for customer support organization with additional responsibilities such as tracking, trending, and creating reports or documenting procedures, as needed.
- Maintaining the Equipment Master in the CRM (ServiceMax), SOFS, and IRIS (SAP) system
- End-to-End Service Opportunity automation – CPQ/ServiceMax integration
- Order and shipment of equipment spare parts debit and credit functions
- Management of complaint-related return parts, tracking, and shipping
- Creation of Technical Service-related 3rd party orders and support on 3rd payments
- Lead India process improvement events and projects related to systems.
- Support the India Head/India team with administrative requirements.
- Assist when needed for customer support organization with additional responsibilities such as tracking, trending, and creating reports or documenting procedures, as needed.
Additional Accountabilities:
- Assigned projects.
- Creates new concepts and serves as a mentor in the area of expertise.
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
Find Jobs for Employees
Find Jobs for Contingent Worker
Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.
