Associate Director - User Experience Research & Design

Ready to help shape the future of healthcare?

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world over 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

Job Purpose:

R&D Tech strive to deliver products and services to our R&D customers that meet the needs of the business whilst being intuitive, efficient, effective and satisfying to use. We require a highly skilled User Experience Manager with experience in business- and user-centred research, analysis, and design to join our Product team. This role will help uncover and understand user need by conducting robust user research and lead our design team to deliver outstanding user experiences within our product portfolio. The UX Manager will track performance against usability and adoption goals within the Development Data Marketplace team, reporting directly to the Marketplace Product Director.

Responsibilities:

• Manage a team of two Product Designers
• Conduct user research through qualitative and quantitative means, ensuring that the highest value user needs are captured
• Analyse the findings of your research & work with product designers and product owners to enhance the user experience and deliver value to users
• Drive experience-led design activities through ideation workshops and working with designers on wireframing and prototyping
• Enable business processes, and ensure the process is thoroughly mapped and optimized for usability
• Work alongside Product Owners to realize the product vision & roadmap
• Develop usability metrics & reporting (system usability score, NPS)
• Develop adoption strategy, metrics & reporting
• Benchmark our solution against internal and external solutions and use that knowledge to influence our approach
• Partner with the Product Owners and customers as appropriate, providing system demos, demonstrating wireframes, communicating the business process and user journey to stakeholders, etc.

Qualifications:

Education and Experience:

• Total 15+ years out of which 8 years of experience in working with UI products (SaaS, etc.) with experience in software analysis, design and delivery
• 4 years of experience working with UI products for healthcare, pharmaceutical, or biotechnology-related industries
• Solid experience in the areas of user research, user experience design, and usability metrics
• Experience with data products and analytics highly desirable

At GSK we value diversity (Gender, LGBTQ +, PwD etc.) and treat all candidates equally. We aim to create an inclusive workplace where all employees feel engaged, supportive of one another, and know their work makes an important contribution.

#LI-GSK

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

  
Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

It has come to our attention that the names of GlaxoSmithKline or GSK or our group companies are being used in connection with bogus job advertisements or through unsolicited emails asking candidates to make some payments for recruitment opportunities and interview. Please be advised that such advertisements and emails are not connected with the GlaxoSmithKline group in any way.

GlaxoSmithKline does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection with recruitment with any GlaxoSmithKline (or GSK) group company at any worldwide location. Even if they claim that the money is refundable.

If you come across unsolicited email from email addresses not ending in gsk.com or job advertisements which state that you should contact an email address that does not end in “gsk.com”, you should disregard the same and inform us by emailing askus@gsk.com, so that we can confirm to you if the job is genuine.