We are looking for a Associate Director responsible for Delivery & Program Management. This person will report to he Business Head
Responsibilities:
You will be required to efficiently run multiple complex projects at the same time, involving multiple stakeholders in a fast-paced environment. There is nothing slow paced in the mobile internet economy.
Stay on top of every little thing that goes on in the project.
Communicate effectively and manage the expectations of multiple stakeholders (Business, Banks, Partners and Merchants)
The key to building a world class product, is world class documentation. It is your job to ensure everybody does their part and does a good job about it. .
Track actual project cost against estimated cost.
Develop and assess account strategies to meet revenue targets.
Resolve customer concerns and requests efficiently.
Provide outstanding services and ensure customer satisfaction.
Negotiate new business contracts with clients.
Offer product and service consultations for clients.
Encourage sales among current and new clients.
Act as liaison between clients and management for business executions.
Develop customized programs to meet client needs and close business.
Requirements:
10+ yrs with minimum 5 years of project/program management experience in payments.
Should be from strong Payments background .
Good understanding of the payments, fintech and Digital (SaaS, PaaS) background
Hands on experience in collaborating with cross functional teams such as Product, Engineering, Operations, Sales and Finance.
Proficient in managing client relationship.
Hands on in delivering large projects to banks
Business savy, customer centric and good communication.
Very good understanding of Project and Program Management
