Associate Director

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About JLL – Lease Administration

We are seeking an Associate Director to join our Lease Administration team in Gurugram, India. Our Lease Administration platform supports a diverse set of client needs from basis management of lease abstractions and critical dates, to full financial management of landlord invoices and reconciliation audits. We provide comprehensive knowledge and access to data across the portfolio that enables our clients to make strategic real estate decisions that support and enhance their core business.

Main Responsibilities and Duties

Client Relationship Management:

Lead large, complex, high visibility, strategic, or tactically important accounts. Coordinate communication between the Account/Client Managers and be the primary point of contact and build long-term relationships with customers. Develops a trusted advisor relationship with customer stakeholders and executive sponsors. Ensures the timely and successful delivery of the solutions according to customer needs and objectives. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Responsible for commercial maintenance over the contract and ongoing monitoring for the upcoming opportunities to expand the services. Express flexibility and ability to work with various client personalities.

Account Growth/Sales: Be responsible for maximizing sales opportunities within the accounts. Responsible for the development and achievement of sales through the direct sales channel. Focusing on growing and developing existing clients, together with generating new business. Create business plans for current accounts. Proactively support new product organization and portfolio product development.  Actively participate in RFPs/ lead renewal negotiations independently in Lease Administration matters (with an assigned Sales Lead).

Project Delivery: Direct the delivery of lease administration-related projects for assigned account(s) and is accountable for on-time, on-budget and successful project completion. Responsible for working with the Transition team and Sales Team in order to onboard and integrate new clients. Liaise between the customer and internal JLL teams. Lead group of Client Managers from the operational perspective (acts as a Project/Account Coordinator). Is able to distribute the work between different team members to achieve agreed on goals and meet contractual agreements.

KPIs & Finance: Manage budget for the account/s to ensure profitability of the accounts by achieving the expected AGM. Forecast and track key account metrics. Monitor and analyze customer’s usage of JLL product. Advises other team members on how to build KPIs, assist other regions in contract review from the perspective of contractual agreements being of JLL’s benefit.

People: Be a go to person for all Client Managers or Associate/Senior Associate; perform role of Mentor for Others, drive all of the initiatives fully independently and inspire others. Support one or more strategies within the organization. Take part in leadership team meetings and provide recommendations in strategic decisions. Be flexible towards all business needs. Share creativity with others as far as new business strategies and opportunities are concerned. Independently drive changes that help the business grow.  Is responsible for the appropriate synergy between the Account Management and Product. Support one of the strategies/or multiple of them within the organization and assist the team of Leadership in decision making process by recommendations if required. Manage the team of Senior Client Manager/Client Mangers/Associate/Senior Associate internally as far as the proper distribution of tasks and operations are concerned; coordinate the work performed by other team members (Senior Client Managers, Client Managers, Senior Associate or Associate). Represent, and serve as the Subject Matter Expert (SME) within Lease Administration specific field.

Products: Superior product knowledge. Maintain solid network of key contacts within JLL that enables to link Client with the right JLL person in case of any question. Proactively maintain contacts with main stakeholders on the account/ within Corporate Solutions.

Presentations: Always provide excellent presentations to both internal and external stakeholders which are professional, informative. Experienced in RFP/RFI processes. Able to actively take part in ad hoc meetings with the Client or sales calls.

Championship: Be a leader in an individual initiative or program that brings benefits for whole LA or JLL team (global programs or projects), supporting strategy within LA department.

Education, job-related years of experience

Minimum education: University graduation (Master’s degree)

Job related experience: 5+ years within Account Management Team (Lease Administration) with the outstanding performance or more than 7 years’ experience outside of JLL in the similar area of expertise (Client facing roles)

Knowledge & skills

• RFP experience or off market renewal
• Ability to be able to price activities of LA services
• Proven experience in a Global role within Lease administration department with positive feedback from both the Client and internal JLL Stakeholders and proven experience in multiple accounts:
• Proven experience on customized accounts within Lease Administration department with being responsible for Client relationship management with different stakeholders on the Client’s side
• Proven understanding and practical experience: both database managed accounts and financially managed accounts with full FM scope (well understanding of all processes and their commercial positioning: Post Payment Review Process, Rent Recommendation Process, flat file)
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Self-motivated and able to thrive in a results-driven environment
• Ability to prioritize among competing tasks
• Critical thinking and problem-solving skills
• Excellent time and project management skills.
• Keen attention to detail and adherence to deadlines
• Proven experience in managing teams in an asset
• Proven experience in working on the account with multiple internal and external stakeholders
• Proven ability to manage global escalations properly and with success
• Proven experience in supporting business strategies development is an asset
• Achieved annual sales target // exceeded budget or profitability level for at least one year on the managed accounts
• Ability to drive change, help others, think big and inspire Others

Behavioural Competencies

• Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture
• Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive
• Helps others - Builds relationships, actively collaborates, helps others succeed.
• Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient
• Business first - Focuses on customers and clients, business/financial acumen, JLL first
• Inspire - Inspire others, creates vision and strategy, energizes others

Org Structure: Reports into the Operations Director/Senior Operations Director, Lease Administration

Location:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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