Introduction As a Customer Success Manager – Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM’s solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you’ll identify and secure projects, whilst orchestrating the necessary resources for their successful deployment.
Your Role and Responsibilities
Support a set of accounts and help with product adoption, renewal and expansion
Understand Customer’s use cases with respect to FinOps and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams.
Support backend activities such as Business review report preparation, configurations and maintenance of Enterprise
Discount Program (EDP), process related to GCP Marketplace spend etc.
Required Technical and Professional Expertise
Strong understanding of Cloud Computing concepts and hands on experience in AWS / Azure / GCP / OCI
Knowledge of the SaaS industry and software products
Excellent communication and relationship-building skills
Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings
Ability to prioritize and multitask in a fast-paced environment
1-3 years of industry experience
At least a 3-year college degree in an associated field.
Preferred Technical and Professional Expertise
Customer Success experience and proactive engagement with Customers
Experience in Cloud Cost Optimization
Experience with CRM software and other customer success tools
