Job Title: Associate Customer Success Manager
Location: Bangalore, India
Experience: 2+ years
Competitive Salary: ₹4.5 LPA to ₹6 LPA
Education: Bachelor's degree (minimum)
If you are interested in this opportunity, please get in touch with us at [email protected].
Roles and Responsibilities:
- Develop and maintain in-depth knowledge of the company's products.
- Provide ongoing support to customers in managing their online menus during merchant onboarding and post go-live phases.
- Collaborate closely with the Customer Success Manager to identify customer needs, clarify information, and offer solutions or alternatives.
- Work in tandem with the Customer Service team to facilitate issue resolution for assigned portfolios.
- Build sustainable relationships and engage customers by going the extra mile.
- Collaborate with other team members to deliver the best customer experience to merchants.
Ideal Candidate:
- Prior experience in Relationship Management, preferably in a SaaS environment.
- Strong proficiency in English, both verbal and written.
- Passion for delivering customer success, with a strong interest in taking ownership, advocating for clients, and delivering long-term value.
- Excellent interpersonal skills with the ability to collaborate and communicate effectively with various cross-functional teams to provide business and technical solutions.
- Ability to analyse and assimilate information on new products, tools, and technology.
- Proficiency with Microsoft Office, G-Suite, and other related tools.
- Basic understanding of API integration.
About Client:
Client is a Bangalore-based B2B SaaS platform that simplifies restaurant operations by integrating billing, inventory, order processing, and customer engagement. Serving over 45,000 restaurant locations across 30+ countries, it partners with global chains like McDonald's, Pizza Hut, KFC, and Subway. In 2023, acquired Order mark to expand its services in the U.S. and Canada.
About Antal:
Antal International is a global executive search and recruitment firm with over 30 years of experience, operating across 35+ countries. We specialize in connecting top talent with leading organizations in various industries.
