About the Job:
In this role, you’ll provide an excellent customer support experience for our enterprise subscription customers.
You will be a trusted adviser to enterprise-level customers, partner closely with them, and help us continually prove our value as you troubleshoot and resolve their technical issues.
You’ll work with the entire portfolio of Red Hat cloud computing solutions to meet our customers’ business needs.
As an Associate Engineer, you'll work with key customers both on-site and remotely to build a relationship of trust and confidence between Red Hat and the customer’s engineering, development, and operations teams.
You will also become an expert in one or more Red Hat solutions like Red Hat OpenStack Platform or OpenShift Platforms.
What will you do?
• Participation in customer’s projects activities related to Cloud projects
• Understand our customers and their product functional and technical requirements
• Understand how the Redhat Cloud products integrate into our customer’s environment
• Understand customization requirements that the customer will need
• Assistance as consultant in customer’s presentations, documentation and workshops
• Participates in the High Level Design (HLD) approval cycle of the customer’s solution
• Responsible for Low Level Design (LLD), with detailed architecture and design of the Nokia solution
• Responsible for Test Design (Strategy, Test Cases and Reports)
• Producing Customer Documentation
• Participation in Deployment Industrialization process to shorter lead time and reduce deployment efforts
• Preparation and Execution of First OFF’s
• Preparation and Execution Proof of Concepts
• Upgrade and tests customer specific software/hardware before it is implemented to the customer’s environment
• Product and Application integration
• Perform solution based install, configuration and acceptance of pre-architected solution, either remote or on-site
• Remote expert support for on-site integration engineers during installation, acceptance and diagnosis activities
• Integration Issue Handling during Deployment
• Develop enough knowledge on our customer’s environment to participate in customer discussion and facilitate integration recommendation
• Some travel to customer Sites to conduct troubleshooting, and assist with the migration, particularly in Production Environments
• Manage customer technical requests and regularly update customer on progress
• Contribute to the creation of common artifacts and tools for usage by the Solution Engineering community and lead knowledge transfer and ramp up
What will you bring?
- Expertise in Cloud concepts linked with virtualization practical experience is needed
- Expertise in Cloud Management Systems, Virtual Infrastructure Management systems and Cloud Infrastructure Management Systems is required.
- Technical and practical knowledge on Openshift, Openstack is key
- Expertise in HEAT/HOT, Ansible, Mistral concepts is required
- Familiar with cloud scripting (YAML,….) and cloud configuration management systems recipes Openstack (heat) , chef (Ruby), puppet (Ruby) ,..
- Expertise in Containers, Kubernetes and Microservices concepts
- You are personally committed to quality
- You love working in a customer facing environment
- You operate autonomously and are result driven
- You take ownership and accountability
- You demonstrate leadership to build and advance expertise among the Solution Engineering community
- You are flexible in taking up different roles and tackling multiple technologies, being a quick learner
- You have strong negotiation and communication skills
- You are capable of showing technical and organizational leadership
Specific additional information:
- You have a Telecommunications/Electronics/SW/Computer master’s degree or equivalent through experience
- You have 3 – 8 years of experience in e2e integration and validation of telecom solutions
• Very high English proficiency
• Up to ~25% travel (flexible)
About Red Hat
Red Hat is the world’s leading provider of enterpriseopen source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.