Associate

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary: The commission representative position is responsible for processing commission payments for the North America Sales Organization.  Other responsibilities include performing analysis and reporting of commissions to Sales VPs, Regional Sales Managers, Sales Operations, members of the sales organization,  and any and all personnel of IM that have a direct effect on the commission payments. The position is challenging - it requires multitasking abilities, being flexible to change, good accounting (domain) skills, business understanding, strong system skills, reliability, data entry skills and excellent interpersonal ability with good oral and written communication.

Key Areas and responsibility:

• Process monthly commission payments for a geographic area which includes creating, managing, analyzing and maintaining spreadsheets.
• Prepare Existing / New upsells for all regions assigned within the cut-off date and review before sending the file to Directors.
• Calculating the prepayments and checking the recovery of prepay. 
• Make sure all comments/Feedback received on the New / Existing upsells and statements from Directors are researched and updated within TAT.
• Ensure appropriate approval requirements are met with all processes.
• Research and process Extension Request Forms, and Adjustment Forms.
• Produce & verify monthly statements, quarterly and annual statements.
• Analyze the payroll commission file for accuracy.
• Research commission issues and communicate all exceptions to the compensation plan to management.
• Track statistics, comply with SOX checklist, perform Peer Audits and other duties as required
• Other duties and projects as assigned by Team Lead

Skills Required    

• Should have worked in an international BPO for a minimum of 4-7 years in finance and accounting domain (Accounts Payable or Accounts Receivable or Reconciliation etc.)
• Sound reading comprehension and Excellent verbal (oral) and written communication skills
• Speed and accuracy of data input experience required - Excellent keyboarding skills
• Proficient with MS programs - Microsoft Excel and Microsoft Outlook (Other system experience is a plus) 
• Familiarity with CRM tools like Salesforce.com or Oracle CRM
• Ability to handle various tasks in a fast-paced, ever changing environment.
• Strong analytical and organizational skills with attention to detail
• Excellent problem resolution skills
• Responsiveness and sense of urgency
• Highly motivated and Customer focused (internal and external)
• Ability to think strategically, and act tactically
• Develop and maintain an in-depth knowledge of relevant IM process and procedures
• Complete all work to a high quality and exceed levels of customer satisfaction
• A highly motivated individual who shows enthusiasm and energy, using positive language with customers and colleagues
• A team player who shows respect for internal customers and colleagues at all times, pragmatic in approach and able to demonstrate good work ethics during all interactions in a fair and consistent manner
• A reliable, loyal and trustworthy individual who demonstrates a high degree of integrity
• Taking personal ownership for customer issues whilst pursuing all avenues to ensure a satisfactory resolution
• Must have the tenacity and confidence to challenge the current thinking or trends to influence the success of the team whilst ensuring the customer is at the heart of everything we do
• Able to adapt to change and flexible in approach
• Strong interpersonal and diplomacy skills, positive attitude and teamwork driven
• Exhibit a superior level of total customer service and satisfaction for both internal support groups and external customers
• Excellent problem solving, detail oriented and organizational skills
• Effective time & prioritization management
• Ability to execute transactions as per prescribed guidelines and timelines in order to meet the SLA and quality standards. 
• Must exhibit a positive approach and the ability to work efficiently as an individual contributor 
• Ability to manage/work well with the team and efficiently distribute expertise Industry and/or company knowledge
• Strong willingness to learn new processes, dive into challenges 

Education Qualifications    

• Any graduate with 4-7 years relevant experience in finance and accounting domain with an international BPO sector supporting North America.
• Oracle and Salesforce.com Experience is an added advantage.