Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use allavailable store resources to meet or exceed them
Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drivecommercial success
Be a role model for customer service and meeting or exceeding customers’ expectations
Share your customer service experience and train selected team members to fine tune their service skills
Be a resource for Retail Professionals in dealing with complex customer service situations
Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers
Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assignedCategories (if applicable)
Adhere to all established policies and procedures
Execute and maintain established Visual Merchandising and In-Store Communication standards
Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entireproduct offer is represented on the sales floor
Complete cash register transactions quickly and accurately
Minimize loss in both, the stockroom and the sales floor
Perform all store operations in a safe, effective and efficient manner
Collaborate productively and respectfully with team members
Make yourself available to support other team members when needed
Complete all applicable training programs and effectively apply the learning on the job
Seek coaching and learning opportunities to continually improve your performance
KEY RELATIONSHIPS:
Customers
Peers and Supervisor
SKILLS:
Advanced Retail Professional Competencies
(additions based on market needs)
KNOWLEDGE, CAPABILITIES AND EXPERIENCE:
High school education is a must
Minimum 6 months’ work experience in a sports/fashion customer-focused and commercial-focused retail environment withadvanced selling experience and solid product, retail and industry understanding
Basic numeracy and literacy and advanced verbal communication skills
