Assistant Manager - Tech Delivery - SCO

Key Responsibilities: 

• Lead the L1/L2 activities of Oracle Fusion applications related to P2P, Procurement, and Supply Chain modules.
• Develop and maintain system documentation, including configurations, functional specifications, and test scripts.
• Work with business stakeholders to gather and analyse requirements.
• Translate business requirements into technical specifications.
• Conduct gap analysis and provide solutions to bridge gaps between business needs and Oracle capabilities.
• Design discussions for Integrating Oracle applications with other enterprise systems.
• Ensure seamless data flow and consistency across integrated systems.
• Design and develop custom reports using OTBI and BI publisher, and approval workflows.
• Troubleshoot and resolve technical issues related to Oracle applications.
• Serve as the first point of contact for Oracle application users experiencing issues.
• Diagnose and resolve basic issues related to Oracle applications, escalating complex issues to higher-level support when necessary.
• Log, track, and manage support tickets using the company’s ticketing system.
• Provide timely and effective communication to users regarding the status of their support requests.
• Conduct initial troubleshooting and provide guidance to users on common issues and best practices.
• Assist in training end-users on Oracle applications and troubleshooting techniques.
• Resolve common issues such as:
• User login and access problems.
• Basic navigation and usage queries.
• Data entry errors and corrections.
• Report generation issues.
• Workflow errors.
• Connectivity and system access problems.

• Procurement and supply chain-specific issues such as:
• Purchase order (PO) creation and approval issues.
• Supplier setup and management problems.
• Inventory discrepancies and adjustments.
• Procurement contract management issues.
• Order fulfilment and tracking errors.
• Receiving and matching PO receipts with invoices.
• Supply chain planning and execution challenges.
• Issues with automated procurement processes and approvals.