Assistant Manager - Soft Services

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Job Title: Assistant Facility Manager - Soft Services

Location: OMR, Chennai, India

Job Summary: We are seeking an experienced and dedicated Assistant Facility Manager to oversee soft services at our client's site in Chennai. The ideal candidate will ensure the delivery of high-quality facility management services, focusing on enhancing the workplace environment and supporting the client's operations.

Key Responsibilities:

Soft Services Management:

• Oversee and coordinate housekeeping, reception, mail room, and pantry services
• Ensure cleanliness and hygiene standards are maintained throughout the facility
• Manage front office operations, including visitor management and reception services
• Supervise mail and courier services

Vendor Management:

• Manage relationships with soft service vendors and contractors
• Monitor vendor performance and ensure compliance with service level agreements
• Conduct regular vendor reviews and address any service issues promptly

Health and Safety:

• Implement and maintain health and safety policies and procedures
• Conduct regular safety inspections and risk assessments
• Ensure compliance with local regulations and company policies

Client Relationship:

• Act as the primary point of contact for the client on soft services matters
• Attend client meetings and provide regular service updates
• Address client concerns and implement improvements as needed

Team Leadership:

• Supervise and motivate the soft services team
• Provide training and development opportunities for team members
• Ensure proper staffing levels and schedule management

Budget Management:

• Assist in preparing and managing the soft services budget
• Identify cost-saving opportunities without compromising service quality

Continuous Improvement:

• Implement best practices in soft services management
• Suggest and implement process improvements to enhance efficiency and service quality

Qualifications:

• Bachelor's degree in Facility Management, Hospitality Management, or related field
• 5+ years of experience in facility management, preferably in soft services
• Strong knowledge of soft services operations and best practices
• Excellent communication and interpersonal skills
• Proficiency in MS Office and facility management software

Skills and Attributes:

• Strong leadership and team management abilities
• Customer-focused mindset with excellent problem-solving skills
• Ability to multitask and prioritize in a fast-paced environment
• Detail-oriented with a focus on quality service delivery

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth within a dynamic organization committed to excellence in facility management.

JLL is an equal opportunity employer committed to creating an inclusive work environment for all.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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