Effectively attain assigned sales and revenue goals, as well as solicitation call goals, while also
training/mentoring others to do the same.
• Proactively conduct solicitation calls, conduct sales tours, and entertain clients specific to Tour and Travel.
• Grow existing relationships with assigned accounts specific to Tour and Travel.
• Monitor and evaluate trends within your market segment.
• Able to produce a weekly sales call schedule which addresses timely follow-up of all tentative business, maintenance of existing accounts, and development of new business, and priorities; along with duties assigned by the DOSM, General Manager, and/or company personnel.
• Complete all departmental reports and systems on a timely basis.
• Present ideas, expectations, and information in a concise, well-organized fashion.
• Make appropriate sales calls that meet or exceed company standards and that ensure appropriate business levels are maintained.
• Negotiate contracts, ensuring the best interests of the property while maintaining customer goodwill.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Adheres to hotel/brand established regulations, company standards, sales standards and sales metrics related.
• Develop a full working knowledge of the operations and policies of the hotel and applicable departments.
• Maintain strong visibility in local community and industry organizations, as applicable.
• May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes, etc.
• Maintain understanding of operational capabilities of the property.
• Documents sales calls and or client correspondence using the correct forms/processes.
• Coordinates with the appropriate departments in the hotel, resolves issues, complaints and problems to ensure quality product delivery and customer satisfaction.