Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.
Job Description
Consistently offer professional, friendly, and engaging service
Support the Reservations Manager in leading and managing all aspects of the Reservations department and ensure all service standards are followed
Manage and coordinate all group and individual reservations
Maintain close liaison with the Sales, Conference, and Accounting teams
Produce daily, weekly, monthly and quarterly reports as required
Attend pre-convention meetings and revenue management meetings as required
Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services
Conduct regularly scheduled departmental meeting
Ensure effective productivity of all Colleagues through staff scheduling and adhering to budget guidelines
Balance operational, administrative and Colleague needs
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Qualifications
Previous leadership experience in a similar role required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline preferred
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Strong communication skills in English language
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
