Assistant Manager - Process Excellence - Global Service Centre

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.  With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. 

About DP World Global Service Centre

DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade. 

Role Purpose: 

We are seeking a skilled Finance Trainer & Digital Content Developer to create high-quality learning materials tailored for financial professionals, corporate teams, and individuals looking to enhance their financial knowledge. The ideal candidate will have a strong background in finance, instructional design, and e-learning content creation.

Designation: Assistant Manager

Base Location: Ghansoli

Reporting to: Manager

Key Role Responsibilities:

• Training and Development: The Process Trainer should have a solid understanding of training and development methodologies, adult learning theories, and instructional design principles. They should be able to design and deliver effective training programs that meet the needs of different learning styles and levels of experience.
• Shipping Industry & Finance Knowledge: The Process Trainer should understand the shipping industry and financial processes. They should be able to translate this knowledge into relevant and engaging training programs that will help staff members improve their skills and knowledge.
• Communication Skills: The Process Trainer should possess excellent verbal and written communication skills. They should be able to communicate complex information in a clear and concise manner and be able to adapt their communication style to different audiences.
• Interpersonal Skills: The Process Trainer should be able to build positive relationships with staff members at all levels of the organization. They should be approachable, empathetic, and able to work collaboratively with others.
• Organizational Skills: The Process Trainer should be highly organized and able to manage multiple priorities effectively. They should be able to work independently and as part of a team and be able to meet deadlines and deliver quality work.
• Attention to Detail: The Process Trainer should be detail-oriented and able to ensure the accuracy and completeness of training materials and programs. They should be able to identify errors and inconsistencies, and take corrective action as needed.
• Analytical Skills: The Process Trainer should be able to analyse training needs and evaluate the effectiveness of training programs. They should be able to use data and feedback to make informed decisions about training priorities and program improvements.
• Flexibility: The Process Trainer should be able to adapt to changing priorities and work in a fast-paced environment. They should be able to adjust their training programs to meet changing business needs and be able to pivot quickly when needed.

Skills & Competencies: 

• 7+ years of experience into similar role and field.
• Content Development: Design and develop engaging finance-related training materials, including e-learning modules, presentations, workbooks, case studies, and assessments.
• LMS & E-Learning Tools: Adapt content for learning management systems (LMS), ensuring accessibility and compatibility with relevant e-learning standards.
• Stakeholder Collaboration: Work with finance professionals, subject matter experts (SMEs), and HR teams to ensure content meets learning objectives and business goals.

Education & Qualifications: 

• Graduate/Postgraduate

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.