Manage the implementation and maintenance of information systems, data processing systems and procedures for the hotel that includes databases, network administration, applications programming, web design and user support systems.
Interface and coordinate with external clients to meet IS objectives.
Analyze user needs and establish procedures for the information systems.
Any matter which may affect the interests of Novotel Pune should be brought to the attention of the Management.
Ensure to evaluate user needs and system functionality.
Ensure that all Software Licenses and laws are adhered to.
Plan, direct and control all day-to-day information systems functions.
Plan and approve equipment and software purchases related to systems (operating systems, related software, storage devices, etc.).
Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
Develop and maintain effective relationships with all the departments.
Respond to queries by resolving issues in a timely and efficient manner.
Ensure that the team has been trained for all safety provisions.
Ensure that all personnel are kept well informed of department’s objectives and policies.
Motivate and develop team to ensure smooth functioning of the department and promote teamwork.
Prepare operational reports and analyze new trends.
Direct and coordinate database management, network administration and user support services
Liaise with external agencies and equipment manufacturers to ensure effective management of the department.
Ensure the smooth running of all systems, printer, anti-virus software, and e-mail facilities.
Ensure to approve and recommend technology equipment and software as per the requirements.
To assign duties, inspect work, and investigate complaints regarding service and equipment and hence take corrective action.
Coordinate operations with Department Coordinators, Supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization and the prompt delivery of services.
Qualifications
Bachelor's degree in Information Technology, Computer Science.
Excellent service orientation, interpersonal team skills, flexibility, initiative and team work.
Ability to work under pressure & excellent problem solving & decision making skills.
