Assistant Manager Global Operations

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager Global Operations

Principal responsibilities

• Daily oversight of fund operations/services including activities delegated to service providers.
• Administration, investigation and resolution of daily Transfer Agent, Administrator and Custodian queries as well as managing queries from the Mancos and onshore teams
• Work closely with Administrator and Custodian to ensure timely and accurate processing and settlement of transactions in accordance with the Service Level Agreements.
• Review fund operating expenses, third party invoices and investor rebates and ensure timely and accurate processing.
• Assist in developing measures to align Manco services to meet future client, regulatory and business needs.
• Assist in implementation of operational best practices and HSBC Global Standards.
• Report to management on service level achievements and key performance indicators on a routine basis including input into monthly and quarterly reports to Management forums as necessary.
• Have a risk management mind-set - monitor and enhance the controls of delegated and outsourced service provider activities – be involved in client service level reviews, setting up/monitoring KPI/SLAs, reporting on incident review.
• Assist Mancos and regulated staff in their responsibility for complying with all relevant regulations, HSBC Group policies and other regulatory requirements in relation to oversight obligations.
• To take responsibility for the collection and onward reporting of reports and management information from service providers, including following up on action points as required.