Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Assistant Manager Finance Operations
Business: Finance
Principal responsibilities
- Individual is expected to act as an individual contributor delivering P&L production, analysis & commentaries, P&L and Balance Sheet Reconciliations & substantiation, have sound knowledge of products, valuation and reporting activities pertaining to Global Markets business.
- Ensure service delivery of Finance Product Control processes per the standards set out in agreed SLAs within the HSBC Global Resourcing operating framework considering key operational risk (including people & processes) and ways to mitigate them and operating a well-defined control environment.
- Ensure PC ‘Controls ‘are aligned to the Global standards and highlight in case of deviation.
- Initiate and implement high-impact quality projects leading to operational efficiency and higher productivity (Within Six Sigma, Lean process improvement methodology)
- Continuous review of processes with the objective of improving the service delivery timeframes and identify areas of improvement.
Typical KPI and Targets
- Performance Standards as defined in SLA met or exceeded.
- Efficient delivery of activities assigned.
- Re-engineering opportunities identified and implemented.
- Feedback on service delivery received from Business Area
- Timely and accurate delivery of process objectives per the agreed SLA along with Zero control issues
- To maintain the HSBC Internal Control standards including the timely implementation of internal and external audit points, together with any issues raised by external regulators.
To act with a high level of integrity, conduct and performance against ethical standards.All employees should exemplify the highest standards of personal and professional ethics in all aspects of our business and comply fully with the spirit and the letter of the laws, rules and practices that govern the HSBC group globally.Key business values that support this include
- the highest personal standards of integrity at all levels.
- commitment to the truth and fair dealing
- openly esteemed commitment to quality and competence.
- adherence to the HSBC code of conduct
Customers / Stakeholders
- Establish and maintain effective relationship with business areas and identify areas of service improvements by implementing regular calls and feedback mechanism.
- Influence and escalate key customer issues in an effective way to ensure timely resolution.
- Continuous reviews of the customer issues and ensure products and services are tailored on an on-going basis to meet expectation.
- Engage with Front office timely and address their concerns.
- Represent your Site/ Region at various forums like Oversight, KPI, Project calls etc.
Leadership & Teamwork
- Effective communication with the team members on organization strategy and goals required for the respective roles and responsibilities.
- Motivate, develop, reward, and recognize team members in order to meet process deliverables, manage staff expectations, achieve efficiency in operations and maintain work-life balance.
- Create an environment within the team which fosters free sharing of knowledge & ideas.
- Develop the soft skills and technical competency of team by putting together a personal development plan.
- Ensuring that within the team there is succession planning, talent management, performance management and improved employee engagement.
Operational Effectiveness & Control
- Adherence to Group policies, audit, controls, and compliance requirements including but not limited to Declaration of secrecy, data protection act, health, safety and security, clear desk policy.
- To continually assess the operational risks inherent in the processes, taking account of changing operating procedures, staff movements, legal and regulatory requirements, management restructures, and the impact of new technology.
- Effectively drive and manage change, plan business contingency, and achieve cross-training.
- Ensuring BCP plan is documented, agreed with business partner and tested as per agreed timelines.
- Ensure that there is full compliance with the Global Markets FIM, Internal Control Objectives
- Integrity, conduct and performance against ethical standards.
- Documented knowledge of current role
