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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JOB DESCRIPTION
TITLE
Assistant Manager – Facilities
BUSINESS UNIT
Integrated Facilities Management
LOCATION
Mumbai
REPORTING TO
Facility Manager (FM)
DIRECT REPORTS
As assigned
POSITION GOALS
To provide administrative support to the Facilities Management team at assigned Facilities.
To ensure timely and accurate completion FM reports pertaining to assigned Facilities
DUTIES & RESPONSIBILITIES
Be accessible for escalation of all FM related issues
Provide management advice to Helpdesk operators for escalated issues
Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift
Provide management advice to Helpdesk operators for escalated issues
Ensure visitors are promptly attended by the Front Office Executives (FOE)
Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep
Overall, service delivery assessment of HK vendor.
Coordination meetings with vendor for resolution of service issues
Overall coordination with all service providing vendors.
Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions
Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division
EMPLOYEE SPECIFICATIONS
Graduate in any discipline
5 – 7 years experience in facilities management
Tertiary qualifications in hotel management / building management and/or business desirable
Proven ability to function effectively as part of a team
Proven ability to initiate and follow through with
improvement initiatives
KEY PERFORMANCE
MEASURES
Overall client satisfaction by achieving SLA targets
Timely resolution of helpdesk complaints
Effective team coordination of direct and vendor staff for efficient service delivery
Location:
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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