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Assistant Manager – F&B
Account Management – Work Dynamics (region/country)
What this job involves:
Navigating through the gruelling demands of dining operations
For many people in the food industry, a busy kitchen and a military unit operate similarly—both require rigour, discipline, and precision for success. So, if you are looking to grow your strength in the F&B area, this role may be perfect for you!
Like a high-ranking officer creating order and efficiency in a brigade, you will need to foster camaraderie and teamwork to get a cafeteria of a BPO organisation, through the rapid-fire demands of busy operations. You will also emphasize the biggest success factor in the kitchen—discipline—to ensure dining establishments’ strict adherence to exacting standards in food safety, hygiene and quality. You will be an authority as you must go beyond in monitoring food preparation methods, portion sizes and presentation to ensure that a dish is as it should be, or even better!
The BPO organisation cafeteria has multiple catering vendors who will need to be supervised by you to ensure their compliances. Licenses are in place, contractual obligations are met , hygienic processes are implemented and food quality is maintained .All backend operations related to stores management, inventory management , audit of raw materials, periodic pest control activity implementation , customer interaction, food committee coordination , food festivals , feedback mechanism needs to be the direct accountability of this position.
Kitchen, Dishwashing, tuck shop and service area cleaning will be supervised for 24x7 operations to ensure highest standard of cleanliness and hygiene.
Adopting intelligence officer-like vetting skills will help you go a long way, as you can use these in reviewing and developing menus based on factors such as nutritional value, popularity, and cost.
Additionally, before the start of food service, you will need to sample the prepared food—it is the best way to guarantee palatability and flavour conformity.
Keeping an eye on feedback, records, and supplies
Are you an expert in handling customer feedback? In this role, you will develop ways to gauge customer satisfaction. You will also investigate complaints about food quality and service and see to it that such issues are resolved accordingly.
Taking an initiative-taking stance, you’ll review our operations regularly to identify opportunities for improving service, safety and overall performance. Likewise, you will determine which food offerings are popular among consumers.
Keeping tab of supply and equipment inventories and maintaining records on cafeteria operations also come with the role.
You will coordinate, as well, all equipment maintenance and repairs, waste removal and pest control activities. Conducting hygiene audits both internally and through a third-party agency.
Ensuring proper documentation and keeping records (sanitation, food subsidy records, etc.) up to date and consistent with government standards are a must do.
Managing catering events
The role also involves arranging and negotiating with clients regarding the facilities and catering services for dedicated events. This means you will be on top of production schedules and collaborate closely with a catering vendor to identify how much and what type of food to serve.
Monthly catering reports to be shared with stakeholders to ensure accurate and timely updates.
Sound like you? To apply you need to have:
In-depth understanding of the role’s ins and outs
You will need significant and relevant experience in handling base kitchens. Your impeccable skills in evaluating existing processes and tweaking them, when necessary, will prove useful. You will also have solid background in formulating policies and developing new strategies and procedures.
Excellent vendor management skills and good working knowledge of important catering elements—including supplies, equipment, services ordering and inventory control—are also helpful.
Location:
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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