Assistant Manager, Distribution Solutions Tech Specialists

Grade Level (for internal use):

The Team:

S&P Global Market Intelligence is seeking an experienced Assistant Manager to join the , Distribution Solutions Tech Specialists team in Hyderabad. The team partners with Solutions Architects and Sales Teams to assist clients technically in deploying and troubleshooting the “Distribution Solutions” and assessing the environment dynamics within client sites that may impact product performance.

Work Shift: EMEA Hours (1 PM IST - 10 PM IST), Should be flexible to work in any 5 day shifts and longer night shifts.

The Impact: 

In your role as Assistant Manager, you will have the opportunity to make substantial contributions to our customers, team, and company. You will become part of a team that values high standards and quality client experiences, where your technical knowledge and skills can truly make a difference. Your position is pivotal, serving as the bridge between our clients and our own Distribution Solutions’ data delivery products and solutions. By leveraging your expertise in our product and content offerings, along with a comprehensive understanding of our customer profiles and target markets, you will function as a consultant. Your role will involve guiding our customers on the most effective ways to utilize our tools, ensuring they achieve high-quality results. This will involve integrating our data into their internal, mission-critical operational workflows and data environments. Your contributions will be meaningful and have a significant impact on our company’s success.

What’s in it for you:

• Exposure to our data delivery platforms, and the data feeds business overall
• Gets a great opportunity to talk to external clients and internal stakeholders across globe.
• Liaise with different product teams, development teams, and Platform managers to analyze and help resolve product delivery related issues.
• You will work with a global Solutions Architects and Sales team responsible for enterprise products like Xpressfeed, Snowflake, S3 and Webservices.
• This is the place to hone your existing data knowledge and leadership skills while having the chance to become exposed to fresh and divergent technologies.
• As a critical member of the team, you will have the opportunity to collaborate with a global stakeholders and improve the client experience.

Responsibilities:

• As an Assistant Manager of the Distribution Solutions Tech Specialists team, you will lead and motivate teams to meet the demands of the business.
• Responsible for the smooth running of teams; you will be highly organized and able to prioritize your work schedule and manage the flow of information to and from all levels of the support function.
• Responsible for maintaining and improving the process KPIs.
• Working with other managers to deliver reports, manage and find ways to improve the support processes
• Gain in-depth knowledge of products from a content and delivery standpoint and assist with pre and post Sales opportunities.
• Be a liaison officer for the team and do effective stakeholder management.
• Take lead on business/product related projects improving internal/external processes.
• Mentor and provide constructive feedback to team members regarding areas of improvement where applicable.
• Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues.
• Work on creating complex SQL queries (MS SQL, ORACLE, PostgreSQL, MySQL etc.,) to use our data and assist client with query tuning and performance improvements.
• Research and gain knowledge on the rapidly evolving product offerings.
• Assess the technical environment dynamics within the client sites that may impact product performance.
• Involved in product strategy, roadmaps, and user-acceptance testing.
• Maintain the local infrastructure which comprises of Database Servers (Oracle. MS SQL Server, PostgreSQL and MySQL) and Virtual Machines.
• Be the voice of the customers for product enhancements.

What we’re looking for:

Basic Qualifications:

• Bachelor’s/Master’s Degree in Computer Science or any other relevant field.
• At least 3-6 years of technology, support or related experience.
• The candidate should have strong basics in all aspects of Computer Science such as Database concepts, networking, Operating Systems, etc.
• Solid communication skills (English verbal, written, and presentation)
• Network & Security Protocols (Web Sockets, TCPIP, SSL, TLS, etc.)
• Proxy Protocols (SOCKS4, SOCKS5, HTTP, Custom, etc.) &
• Exposure to WINDOWS, UNIX or LINUX environments.
• Hands-on experience on DBMS concepts.
• Knowledge on cloud technologies like AWS, Snowflake, etc.,
• Quick learner and ability to grasp new technologies.
• Demonstrate troubleshooting, follow-through and problem solving skills, resourcefulness, attention to detail, and strong communication skills.
• Ability to keep pace with rapid changes in products and new technologies.

Preferred Qualifications:

• Prior experience in managing client support teams
• Hands on experience with feed, API and Webservice products would be preferred.

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

  
  

• Flexible Downtime: Generous time off helps keep you energized for your time on.

  
  

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

  
  

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

  
  

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

  
  

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

  
  

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment. 

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

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