Assistant Manager/Deputy Manager- Counselling

About the Role :

We are looking for a Assistant Manager/Deputy Manager - UK for our Bangalore branch.

You will work with the leadership team and counsellors to drive numbers and fuel yours and Leap's growth.

The charter for this role will include:

• Meet Allotted Team targets ( Leads, Applications & Visas)
• Contribute in developing a strong & efficient counseling team
• Resolve escalations and ensure a smooth student journey
• Conduct Training sessions & help build a world-class team of counselors
• Maintain high Satisfaction Ratings
• Report & Data Management
• Implement Organizational Values, Goals & objectives within the team
• Collaborate with internal & external stakeholders to achieve set targets
• Pipeline forecast & Management
• Identify, analyse and rectify operational issues in coordination with immediate supervisors

Ideal Persona:

• The candidate should be from Counseling Industry (Mandatory)
• In-depth knowledge of UK for 5 years
• 2+ years of experience in leading a team of a minimum of 6 counselors
• Sound Understanding of various courses, admissions process, Visa process, and career options across various disciplines
• Experience in Shortlisting universities based on student profiles & preferences
• Experience in working with CRMs ( such as Zoho, Salesforce, etc..) is desirable.
• Excellent in written and spoken communication with the ability to present to large audiences
• Previous Stakeholder Management Experience (Good to have and will be preferred)
• Proficient with MS Office and other Web Conferencing tools.
• Expertise in time management, analytical and organizational skills along with prior experience in Team Management