Assistant Manager, DCC Operations

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Principal Responsibilities:

• Processing of Corporate action related transactions and processes like dividend payments, corporate action announcements, processing of e-voting and other related instructions etc., for Foreign Institutions as well as Domestic clients.
• Back-up for other officers in the section by learning other officer’s desk jobs to ensure rotation is in place and to ensure continuous movement of process.
• Maintain and enhance relationship with external parties like companies, registrars, market participants, vendors and other units within DCC.
• Adhering to Service Level Agreements and Operational Memorandum committed to clients, external parties and internal units.
• Timely escalation of situations wherein the normal process steps might need to be diverted from.
• Accurate checking / authorization of various Corporate action related transactions, processing announcements including date received from exchanges, vendors, as well as client instructions for completeness, based on set processes and market practices. Due attention should be paid to accuracy / timeliness of completion of process / transaction within the client TATs agreed in the SLAs and ensure no client complaints.
• Contribute towards improvement of productivity of self and team.
• Maintaining a good relationship with internal customers like Client Service team, other units within DCC and bank.Ensuring internal deadlines are met to meet the overall objective of ensuring excellent service to clients.
• Maintaining HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring