Job Title - Assistant Manager - Customer Service
Function : Customer Service Hub, India Region
Work Location : Thane
Entity : Evonik India Pvt. Ltd.
Key Responsibilities :
Sales Order processing/ Intercompany Purchase Order processing/ Credit note/ Debit note processing/ Sample processing/ Return Order processing/ Purchase Request booking and follow up status.
Co-ordinate with GKAs & plan deliveries on timely manner, meeting customer KPI targets.
Co-ordinating with sales & logistics function for inventory in warehouse based on sales forecast.
Support the managers for sales forecasting based on stock in warehouse.
Sample processing in SAP / Sample Delivery to customers; Coordinating with overseas offices for shipment details, import documentation and provide relevant details to India Logistics department for clearance procedure.
Process customer requests/complaints in CRM software.
Gathering data for monthly reports on sales and inventory & generating MIS for BL managers from sources such as SAP, ERP, etc.
Monitoring receivables, extracting O/S data from SAP, payment/collection follow-up from customers.
Providing marketing and event management support during exhibitions & business events.
Act as a backup for allocated colleagues when necessary.
Preparation of documents as requested in the tenders, coordinate with colleagues from various departments to organize samples etc. liaison with customers/service providers particularly for the e-tender bidding.
Co-ordinate with customers to obtain monthly forecasts & forward compiled forecast for India Region to the business Manager for review & onward submission to supply chain. Assist in preparation of Monthly reports, customer visit reports, etc.
Education & Experience Required :
Any graduate with minimum 05 years of relevant customer service experience. Preferred from Chemical industry.
Diploma / Certification in SCM / EXIM will be added advantage.
SAP knowledge is must.
Knowledge of Export – Import procedures / formalities.
Your Application
To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com.
Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.
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