Assistant Manager - Collections

The Opportunity:

As a Asst Manager- Collections you will handle Customer/Distributors and responsible for end to end account reconciliation. Monitoring Credit block release based on payments and outstanding. You will also be responsible for resolution of disputed payment/invoice issues with customers.

Responsible for reaching out to customers for Account Reconciliation, payment issues, invoice details against unadjusted payments based on information received from Customer. Acts as the liaison between Company and customers and manage overdue accounts.

What we’re looking for:

• Education: B.Com
• Experience: 4-5 years High Volume corporate Collections experience.
• Experience with SAP a plus
• Knowledge of Billing and Collections procedures
• Accounts Receivable/GST/TDS knowledge/experience a plus

How you will thrive and create an impact: 

• The duties includes collection calls and/or correspondence in a fast paced goal oriented collections department.
• Handling escalations & negotiating past due accounts for debt recovery.
• Monitoring and following-up overdue accounts for timely resolutions.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with Distributors and Sales Team.

KEY RESPONSIBILITIES

• Making payment reminder outcalls to Customers for overdue payments and ensuring timely payment collections.
• Achieving Collection Target set for the region.
• Increase collection efficiency through regular follow up with Customer & Sales Team via phone call, email & customer meetings.
• Approving orders and releasing in the same in SAP inline with Company Policy.
• Perform end to end Customer Account Reconciliation and ensure books are well reconciled.
• Monitoring unadjusted payments and working closely with internal customer for reduction of same to lowest possible level.
• Monitoring pending CRP (cash receipts) and responsible for reduction of same to lowest possible level by working closely with Treasury and AR back office team.
• Customer visits to be done for dispute case resolution as per appointment given by the customer to collect the overdue payments.
• Escalating to seniors/supervisors irregular cases and seeking help in closing them.
• Identifying complaints received from Customers and working closely with Sales team & concern dept for resolution.
• Responsible to prepare monthly AR Ageing Provision inline with policy.
• Ensure collection efficiency and cost of collection while tracking and controlling the delinquency of accounts.
• Should handle system control and managing Customer billing Blocks / Unblock by following company guidelines and compliances.
• Working closely with Auditors w.r.t to SOX Complaince & Statutory Audit and close all open points are to be closed pertaining to AR related activities.
• Organize list according to severity of payment defaults.
• Should continuously seek out better ways of performing the processes and support process improvement initiatives.
• Print reports for management.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation