Assistant Manager, Bid Support

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Title: Assistant Manager, Bid Support

Reporting to: Director, Bid Centre of Excellence

Key stakeholders: Proposal Managers/Directors, Business Line Leads, Sales Enablement and Operations Leads, Graphic Design Leads, Subject-Matter-Experts

Direct reports: Bid Support Analysts and Specialists

Duties & responsibilities

The role requires the ability to manage and develop a team of Bid Support Specialists, Proposal Writers, Knowledge Management analysts for producing bids/proposals, draft responses, pitch presentations, CVs, case studies, marketing collateral, and Project & Development Services (PDS) centric repository of business metrics in accordance with Clients’ requirements and JLL value proposition.

To accept total responsibility and demonstrate individual capability of writing and development of effective, concise, and compelling content, and contribute to the success of the business division.

What this job involves –

Proposal (Bid) Management Role:

• Undertake a Go/No Go process with the PDS Proposal Manager once a bid request is received. The analysis will result in a decision to not progress any further, or to progress under a gold, silver or bronze rating:
• Full management of the pitch process i.e. Go/No Go process, scheduling meetings with relevant stakeholders, liaising with UK Pitch team as required, coordinating actions and deliverables within required timescales, driving the proof-reading process, collating feedback and lessons learned.
• Schedule and attend meetings with PDS stakeholder to understand client strategy, deliverables, and objectives. Information to be retained for future bids.
• Schedule monthly meetings with UK & Ireland PDS Operations team to review recent feedback, lessons learned, current and future resource, capabilities, and challenges.
• Develop and submit consistently high quality, compliant, customer-focused bid responses for RFPs, proposal presentations and clarifications, within allocated timescales. The goal is to produce outputs that are 80% compliant for final review and edits by PDS stakeholder.
• Demonstrate a strong individual ability for proposal/business writing, understanding of proposal themes and flow of information, JLL business understanding, eye-for-detail for any gaps and errors, ability to develop impactful presentations, and incorporate graphic design inputs – to finalise bid-related output.
• Develop / update / maintain proposal baseline repositories – structure and content type as agreed with Operations Director and ensure processes for easy search and retrieval for the required proposal/topic at hand. Location of repository to be agreed with Operations Director.
• Understand the various business sectors applicable for JLL and the proposal components for each sector (developer, occupier, life sciences, data centres, public sector, industrial & logistics, residential, hotels and retail).
• Where required, undertake research on client and opportunity, and gather competitive information to feed into bid-evaluation process and responses, thus demonstrating our added value.
• Engage with all organisational SMEs to ensure that their inputs are received, well understood, and incorporated in a timely manner. Utilise these SME inputs to keep the baselines constantly updated.
• Work with and obtain necessary information across business lines, regions, functional teams and SMEs to complete JLL presentations and baselines.
• Champion proposal best-practice; assist with driving consistency across all documents in accordance with JLL corporate standards & templates and revise necessary standards to fit region and client specific demands.
• Enhance visual impact of bid responses / presentations and work with graphic designers to create, edit, proof-read, and review graphics as needed.
• Ensure alignment to governance protocols, internal processes, trackers, update calendars and document control guidelines to maintain the required content in a logical manner.
• Undertake end-to-end responsibility of managing and maintaining repositories of business metrics, past bids, case studies, and varied other content type on JLL digital systems and platforms such as SharePoint sites.
• Manage multiple assignments simultaneously, while working both independently and with other proposal professionals

Team Utilisation and Management:

• Manage a team of varied proposal related skills and levels, and assume full responsibility of hiring, developing, training them and running regular knowledge sharing sessions for their constant learning and development.
• Undertake the responsibility of day-to-day work allocation, ensuring team’s full utilisation and efficiency metric, timely closures of their projects, and delivery to stakeholders.
• Ensure apt stakeholder communication by the juniors – whether written or verbal
• Showcase the ability to hold crucial conversations and productive feedback discussions – both regular and year end
• Take accountability of employee engagement and support their ambitions, while delivering on organisational objectives

Performance objectives

• Deliver impactful, client-focused, and well-written bid responses and content
• Display an in-depth understanding of JLL’s various business lines and our business model
• Ability to generate novel ideas, drive content improvement/development initiatives, display proactiveness, ownership of individual tasks, and ensure closure/project deliveries in strict timelines
• Teamwork, timeliness, quick learning, resourcefulness, ability to generate ideas – would be the key traits
• Needs to be open to support during peak hours or after-office hours to contribute towards critical client submissions
• Develop a high performing team with the ability to respond to varied stakeholder requirements – in a dynamic work-environment, across different time zones
• Ability to assess stakeholder expectations and nuances, a mature outlook towards stakeholder communication, and delivering on the mutually agreed objectives and timelines without fail

Key skills

• Proposal Writing and Management
• Content/knowledge Management, Use of Digital Platforms
• MS Suite, i.e., Word, PowerPoint, Excel, SharePoint, etc.
• Stakeholder Communication
• Team Management
• Excellent written, verbal and interpersonal Communications skills
• Ability to present and discuss ideas, plans, viewpoints effectively with all levels of staff including business and technical stakeholders
• Formal business writing ability is a must; will be required to write or edit varied content types – for JLL leadership and JLL clients
• Understanding of the Graphic Design space and its potential impact on output
• Methodical and problem-solving approach to work
• Ability to operate in a dynamic environment
• Strong sense of ‘client servicing’
• High attention to detail
• Process orientation
• Ability to drive desired outcomes from the team within required timescales.

Employee specification

• Post-Graduate, with excellent academic credentials
• 10-12 years of experience from a professional services firm, including a minimum of 5 years of independent proposal writing experience, and a minimum of 5 years of team management experience

Location:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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