At AXA XL our Claims team sets us apart. Our experienced Claims team use their specialised expertise to handle claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims personnel who see success as a reason to roll up their sleeves and drive for improvement. As an Associate Consultant in Claims for Motor products, you will play a critical role in the Claims team by managing and resolving claims for our customers.You will work closely with your manager coordinating with fellow claims team members to bring claims to resolution.
This is an exciting opportunity to be part of a dynamic, global business. The team deals with all aspects of the claim, so you’ll have lots of variety and the opportunity to broaden your horizons. You’ll be part of a supportive team who all share a passion and excellence for claims handling and customer service.
DISCOVERyour opportunity
What will your essential responsibilities include?
·Efficient handling and managing a portfolio of claims up to a pre-determined authority level. Pro-active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise.
·Competent and efficient handling of claims above the job holder’s personal authority under the referral system.
·Strict adherence to the Global Claims Handling Practices.
·Always demonstrate AXA XL behaviors and values.
·Ensuring all claims are reserved wherever possible, within the Reserving Guidelines.
·Provide a quality claims service including effective handling of claims and compliance with required service standards.
·Receiving claims notifications, assessing estimates and processing claims up to and including settlement within personal authority.
·Consider Third Party liabilities, detecting fraud and taking correct action to preserve and maximise recoveries, wherever applicable and within your authority.
·Developing relationships with Underwriters, Actuaries and other departments as required
·Ensuring that communications, new claims, and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders.
·Provide notable customer service to policyholders and brokers. Active involvement in the maintenance and development of stakeholder relationships in respect of day-to-day claims handling. Understanding and acting appropriately in respect of clients’ needs.
·Regular monitoring of internal control reports and data entry activities to support the motor department to ensure client reports are accurate and shared in line with Service Level Agreements
·Maintain and build on existing customer relationships and encourage business retention through contacts with clients and brokers in respect of day-to-day claims handling.
You will report to the Manager Claims.
SHARE your talent
We’re looking for someone who has these abilities and skills:
Required Skills and Abilities:
·Relevant years of previous experience in handling motor claims, including (but not limited to) first notification of loss, accidental damage, and single-party damage claims.
·An understanding of how the Claims function operates, including the lifecycle of the claim.
·Extremely motivated and able to work as part of a team and individually in a fast-moving environment.
·Possess an effective eye for detail, including accuracy and ability to review, analyse and gauge an understanding of claims data to help us reflect on our performance and plan.
·Excellent written and verbal communication skills to communicate efficiently internally and externally with people of various levels.
Desired Skills and Abilities:
·Ability to operate to tight deadlines in a pressured environment.
·Analytical and problem-solving skills
·Demonstrates a passion for the customer, remaining calm in the face of challenges to effectively help our clients.
·A creative thinker who uses their own initiative to identify development opportunities and demonstrates a commitment to continuous improvement.
·Takes ownersh
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