BAU Management
• Responsible for processing & validation of Income & Mandatory Corporate actions.
• Operational management and control of the daily workflow within the Asset Services team
• Maximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planning
• Ensure all daily controls and processing are completed and signed off including client enquiry resolutions
• Ensure all key metrics are produced as required in given timelines
• Own issues related to the Announcement Capture Utility and ensure timely escalation to both Operational and Risk leads
• Continued review of content and presentation of Standard Operating Procedures, in line with introduction of new policies and ongoing risk management activities
• Assist managers in daily governance & supervisory control implementation.
Leadership
Contribute to the strategic development of the asset servicing product. Identify key areas of opportunity, creating robust business cases and ensuring appropriate levels of analysis are undertaken. Implement the project structure and governance required to deliver on the agreed strategy.
Further Function Specific Requirements
Promote culture of early and timely escalation, ensure root cause analysis undertaken for all operational incidents and follow through with all recommendations. Actively manage risk items and continually evidence compliance with key controls.
• Ensure all errors and incidents are written up in a timely manner in keeping with internal policy
• Ensure all client queries dealt with within required SLAs
• Ensure all data is present, correct and complete
• Work with Product Development, Completions Teams and Risk
• Provide Associate cover
Required Qualifications
B Com/BBM/MBA with 3 - 6 years of experience in asset servicing or investment banking domain.
Core Skills and Competencies
• Good knowledge of financial instruments and corporate actions
• Good investigation skills and desire to want to "resolve" queries
• Deadline focused and able to work effectively to very tight deadlines
• Good team player, keen to support the overall team delivery
• High attention to detail
• Clear and effective communication skills, both written and verbal
• Operational subject matter expertise critical e.g. Reconciliation, Settlements, Trade Support
• Client Service experience in Financial Services would be an advantage, as managing/liaising effectively with many groups is key to success
• Drive, Energy and Enthusiasm
• Display high levels of integrity; operate on the basis of open and honest interaction
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.