Assessment Services Analyst

About the Role:

Grade Level (for internal use):

10

Assessment Services KY3P

The Role: Demand, Consumption & Evolution Analyst

The Team: The Demand, Consumption & Evolution Team is responsible for responsible for providing specialized support to clients and third parties, ensuring client onboarding and alignment with our product offerings, and actively participating in business reviews and prospective client discussions to drive product consumption. This is a customer-centric position that requires active engagement and expertise in assessment service delivery and product utilization.

The role has seven distinct Responsibilities:

• SME Support: Provide expert support to clients and third parties about our Third-Party Assessment Product and Process.
• Client questionnaire mapping: Provide assessment mapping and reverse mapping for customers using KY3P’s Best Practices Questionnaire (BPQ) and customer third party assessment questionnaires. These mappings will be perform using automated tools and manuals processes and used to help determine how much of a customers’ third-party questionnaire is aligned to KY3P’s BPQ.
• Enabler Tool Development: Develop Customer Enabler Tools using Microsoft Excel. The tool will be formatted using the format based on the Customer’s questionnaire format. Using formulas and features in Microsoft Excel to import third party assessment information from .csv and .xls tabs that reside in other spreadsheets. 
• Client Onboarding: Provide methodology overview and training to client managers and Subject Matter Experts (Assessor).
• Meeting Participation: Participate in Customer Quarterly Business Reviews, Proof of Concept and ad-hoc customer meetings with the goal of helping customers increase their efficiency and understanding of the comprehensive assessment and methodology. Additionally gain efficiency in addressing content specific question regarding our third party assessments quecationnaire. Reporting: Maintain records of customer interactions and Generate reports using PowerBI and Trello.
• Professional Certifications: Compete a Cyber/Risk related certification at least annually in order to maintain proficiency in the domains needed for Third Party Risk Management.   

The Impact:

The Demand, Consumption & Evolution Team is dedicated to delivering high-value assessment support to our customers, ensuring seamless client onboarding and alignment with our product offerings. This role is pivotal in enhancing client engagement through expert support on our Third-Party Assessment Product and Process. By mapping client questionnaires and developing tailored Enabler Tools, we empower clients to optimize their assessment processes. Active participation in business reviews and training sessions fosters deeper understanding and efficiency, driving product consumption. Moreover, maintaining comprehensive records and generating insightful reports ensures transparency and continuous improvement. Our commitment to professional development through annual cybersecurity certifications further strengthens our expertise in Third Party Risk Management. This customer-centric position is essential for fostering strong relationships and enhancing the overall client experience.

What’s in it for you:

• Exposure to senior level contacts within some of the largest organizations worldwide.
• Being part of a team that is crucial to the success of our overall business.

What We’re Looking For:

Basic Required Qualifications:

• Bachelor’s degree or equivalent experience
• 3+ years of relevant professional experience in Third Party Risk Management
• Proven experience in client support, onboarding, and engagement.
• Strong background in questionnaire mapping and assessment frameworks.
• Experience in participating in customer/client methodology Meetings
• Experience in developing and delivering training to customers/third parties.
• Understanding of enterprise IT security assessments and related frameworks (e.g., SOC 2, ISO 270XX, NIST CSF, NIST 800-XX, COBIT, etc.).
• 3+ years of Microsoft Excel experience that include the ability to perform data extraction using:  
  • VLOOKUP Function: Understanding how to use the VLOOKUP function to search for data in a table and return corresponding values.
  • Data Manipulation: Skills in sorting, filtering, and organizing data to prepare it for analysis and reporting.
  • Cell Referencing: Proficiency in using relative and absolute cell references to ensure accurate data retrieval.
  • Formulas and Functions: Familiarity with various Excel functions (e.g., IF, INDEX, MATCH) to enhance data analysis.
  • Pivot Tables: Ability to create and manipulate pivot tables for summarizing and analyzing data efficiently.
  • Conditional Formatting: Using conditional formatting to highlight important data points in reports.
  • Data Validation: Implementing data validation to ensure data integrity when pulling information between spreadsheets.
  • Basic Charting: Creating charts and graphs to visually represent data findings in reports.

Additional Preferred Qualifications:

• Professional Certification(s) (CISA, CISSP, CRISC or equivalent experience) is (are) a plus.
• Excellent written and verbal communication skills in English and strong analytical skills.
• Capable of operating independently with objectivity and integrity
• Good judgement, professional maturity, enthusiasm, energy, and a constructive attitude.
• High attention to detail and organizational skills.
• Ability to prioritize among competing tasks.
• Strong organizational skills and attention to detail.
• Proficiency in Salesforce, Office 365, PowerBI, etc.

• Excellent communication and collaboration skills both internally and externally.
• Strong customer service and interpersonal skills for dealing with different types of customers and clients.

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

  
  

• Flexible Downtime: Generous time off helps keep you energized for your time on.

  
  

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

  
  

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

  
  

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

  
  

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

  
  

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment. 

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

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20 - Professional (EEO-2 Job Categories-United States of America), PDMGDV202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)