Area Service Manager APTOC

Title- Area Service Manager, APTOC

Location – Hyderabad

Make A Difference for Those Who Make the World™
--
Come Make the World with Us
--
Make Your Mark. Shape Your Future.
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY®, and BLACK+DECKER®

The Job:

Service Manager – Traditional channel - Developing and implementing service standards and procedures for the service delivery of customers. Maintaining customer relationships and improving response and delivery times.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good?  In fact, you embrace it. You also have: 

• Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or reviews.
• Working closely with demand planning and warehousing teams in order to ensure spare parts are planned and kept ready for servicing.
• Providing analysis and reporting on metrics such as weekly/monthly service by product / segment / market.
• Working closely with third party service provider to ensure TAT targets are met, SLA’s are achieved as per the agreement.
• Providing virtual assistance to customers on product demonstration / application / breakdown related issues, resolving minor issues over the call.
• Should have prior experience in a similar role. Experience within digital marketing is a plus.
• Should possess a solid understanding of e-commerce frameworks.
• Should have a self-starter mentality with the ability to manage multiple projects in a fast-paced working environment.
• Should have a high level of attention to detail including proven ability to manage multiple, competing priorities simultaneously.
• Should be a creative and strategic thinker with a strong customer orientation.
• Should have excellent interpersonal and communication skills, thrive in matrix environments and are adept at building relationships with different stakeholders.

The Details:

• Competitive salary

• Insurance coverage for Medical, Life & Disability.
• Covered under all Employee Assistance Services and Wellness programs.
• Discounts on Stanley Black & Decker tools and other partner programs.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are 

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. 

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development: 
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.