As an Area Service Manager for Agilent, you will work with diverse teams and customers, work on Talent management, fostering innovation along with technical knowledge of handling instruments/SW is crucial. The ability to resolve customer and partner concern to maintain the highest level of customer satisfaction and collaboration with peers and partners will be key.
Your Role:
Expected to handle a large team of 10 -20 engineers and large customer base in and around Bangalore. You will be responsible for managing the team in supporting our customers with on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software, and networking products as well as operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites. Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
Leads the team of skilled engineers to meet the ambitious standards expected related to Customer Satisfaction/ACX, Employee Satisfaction, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics,
Build empowered, collaborative, and accountable culture.
Responsible for upholding and driving Agilent's culture & core values to build comradery and community within the operation.
Bachelor’s Degree in Electronics or Chemistry/Analytical Chemistry
The candidate should be from the Analytical field (Similar to ours)
Experience in Analytical Instruments like HPLC/GC/MS will be an added advantage.
Least 2-3 Years of experience in People management of a team of 10+ People reporting directly.
Might be required to work 30% Time on Instrument to help in customer concerns
Additional Details