Area Service Engineer, Guwahati

Title- Area Service Engineer, Guwahati

Location – Guwahati

Make A Difference for Those Who Make the World™
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Come Make the World with Us
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Make Your Mark. Shape Your Future.
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY®, and BLACK+DECKER®

The Job:

Responsible for all Service activities in the territory assigned. The role will be responsible for

• Set the operating standards for the Authorized Service Centers, measure their performance against those standards and implement corrective/improvement actions to insure that all the Service Centers achieve their operating targets. 
• Implementing, managing and tracking SBD‘s tool warranty policy to insure the proper standards of service and policy implementation are in place in order to provide the best warranty service in the most cost effective manner for our customers.
• Manage, train and develop the Authorized Service center technicians in the proper inventory control/replenishment / Repair methods.
• Insuring that all the Authorized Service Centers are equipped with relevant documentation and that each Service center has the proper equipment to achieve Dewalt’s repair standards.
• Ensure Inventory visibility at the Authorized Service Centers
• Willing to work with customers & retailers and initiate a promotion campaign to ensure Brand visibility.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good?  In fact, you embrace it. You also have: 

CRITICAL GENERIC SKILLS

• Initiating Action
• Communication Skills
• Driving for Results
• Building Partnership
• Customer Focus
• Decision Making

COMPTENCIES MUST HAVE

• Business Acumen
• Detail orientation
• Risk Management
• Presentation Skill
• Planning & Organizing

The Details:

• Competitive salary

• Insurance coverage for Medical, Life & Disability.
• Covered under all Employee Assistance Services and Wellness programs.
• Discounts on Stanley Black & Decker tools and other partner programs.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are 

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. 

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development: 
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.