Overview Voice Engineer role in Infrastructure architecture and engineering team is global in nature. The role will be working on PepsiCo’s Global Transformation initiatives related to Cloud telephony and will be responsible to modernize the communications infrastructure. This role will work closely with the sector delivery leads, infrastructure engineers, SMEs, IT engineers and architects. The incumbent needs a well-rounded domain knowledge on Voice, Video & Network technologies. PepsiCo has a highly complex implementation which is globally distributed and has varied components. The incumbent would also need detailed knowledge on IT and technology, combined with in-depth understanding on areas such as VOIP, Telephony, network, cloud, firewalls, SIP Services, video conferencing, SIP infrastructure and media distribution to engineer and architect Voice solutions for PepsiCo’s globally diverse Infrastructure. The role will also provide engineering coverage of required skills during the time zone. Responsibilities You will be able to make an impact by using your critical thinking skills to determine innovative technical solutions Build an architecture for the Voice domain under Unified Communication to define enterprise technology standards, facilitate leverage and re-use, and ensure successful delivery of global Voice Services across the enterprise You will drive standardization and simplification across the existing environments to reduce overall total cost of ownership (TCO) for the Cloud Voice domain Development, refinement, publishing, and socialization of patterns, policies and guidelines, and technology standards Provides exceptional technical and/or analytical support in identifying, analyzing, and resolving problems of moderate to highly complex business communication systems Ensuring the successful deployment of Voice solutions Provide guidance and recommendations to the Infrastructure Architecture teams on standards and designs Produce architecture and engineering specifications and design documents Lead the architecture direction and design issues as well as influence peers, cross-functional partners, and IT leadership Effectively presenting facts and recommendations in oral and written form Work to remediate legacy infrastructure, set standards and procedures for the delivery team to execute. Analyze sector level infrastructure, architecture and develop plans to modernize, value adds/Simplify telephony systems Work with vendors and partners to certify products and standards for PepsiCo and manage life cycle approach for standards Designing, certifying and testing of IPT infra for existing sites, new sites and upgrades. This includes architectural design and working with other teams and vendors to configure network connectivity and other requirements Maximize user adoption of services through quick user guides, portal help and training Designing and implementing solutions in the lab and in production for on-premise, cloud and hybrid scenarios. Develop integration of Voice solutions with the Video room systems and webcast Integrations of Unified Communication platform (Cisco, Microsoft Teams, Zoom) including Evaluation and developing of device standards (platform technology, peripherals, etc.) Automation through the development of new scripts or modifying existing scripts, mostly PowerShell Knowledge transfer to production services through documentation, training material creation and training Collaborate with all business units globally, stakeholders, senior business leaders Provide value adds, publish status reports Develop and support Team, take hiring decisions as required, be a visible leader Communicate effectively through strong written and oral communication skills for technical and non-technical audiences Assess emerging technologies, stay abreast of industry trends, and give advice on investments prices versus performance Ensure the features, benefits, and architectural impact of technology are understood and valued Assist in developing business cases for architectural solutions Position the appropriate IT services for customers to consider when deploying a technology solution Lead technical discussions, driving clarity of complex issues/requirements to build robust solutions Develop an advanced understanding of technological capabilities Effectively highlight IT technological advantages and disadvantages from the customer’s perspective Identify technical win strategies from a business and technology perspective. Qualifications Years of Experience: A minimum of 3-4 years as an architect or senior engineer, with minimum of 7 years in Unified Communication/Microsoft Teams/Cisco Voice Architecture, Contact Center infrastructure domains. Mandatory Technical Skills: Experience with Voice Infra, Unified Communications, network, cloud, and collaboration architectures. Expert in architecting and engineering with Microsoft voice solutions. Understand firewall technology and be able to follow the firewall request procedure to open ports required for Voice Infra to operate with cloud-based technology. Must have experience for cloud technology and SDWAN Must have strong network background Ability to implement telephony integrations (SBC, ATA, PBX, SIP trucking, etc.) Engineering enterprise data, voice and video networks Provide Tier 3/4 support on troubleshooting of complex issues. Mandatory Non-Technical Skills: Experience with infrastructure, tools, process, methods, and fundamentals used to protect enterprise and large headquarters sites. Ability to implement technologies on a global scale Understanding of IT project budget management, planning and forecasting. Solid technical aptitude, leadership and customer facing skills Strong communication and presentation skills. Differentiating Competencies: Understanding of Cloud based Technologies Experience with infrastructure, tools, process, methods, and fundamentals used to protect enterprise and large headquarters sites. Ability to implement technologies on a global scale Understanding of IT project budget management, planning and forecasting. Solid technical aptitude, leadership and customer facing skills Strong communication and presentation skills
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