الوصف الوظيفي
Overview Job Description – Mosaic Sustain TM1 Incident Coordinator Main Purpose of the Role PepsiCo is embarking on a significant initiative of digitalization and standardization of the FP&A solution across all its divisions to make the finance organization more Capable, more Agile, and more Efficient. The MOSAIC program is a key enabler of that vision. It is the FP&A solution of the PepsiCo Global Template (PGT) that, for the first time, aims to integrate “vertical” planning for Operating Units (OUs) or markets, and “horizontal” planning for functions (e.g., Global Procurement, Compensation and Benefits, etc.) that have accountability across markets. The program aims to harmonize data, planning processes and ways of working across PepsiCo market. The Sustain Team for MOSAIC Solution is responsible for the delivery of high-quality break fixes and keep stability for the Mosaic markets which are live. Also, to ensure zero minimum critical incident from Production, coordinate and minimize the downtimes of Prod and non-Prod environments. The overall solution should be managed closely with our Business Support (Center of Excellence), various business teams (product owners and market teams) and other application support teams. The role will interact directly on the design/development of incident break fixes and maintenance of the solution and will have to work closely with the various detail design & development teams. This role will require a strong background in technical solutions which are part of Mosaic architecture such as TM1, Alteryx, Data Lake. Responsibilities Accountabilities The candidate needs to have a high degree of initiative to work independently and get things done in a complex matrix organization. Key Accountabilities Includes following for Mosaic Solution: IBM Planning Analytics Cloud / Alteryx / Data Lake Handle Incidents for Mosaic solution and strive for resolution of incidents within SLA. Subject matter experts (SMEs), responsible for resolving incidents and for continuous communication about incident status. Act as a resolver and communicate with the customer as required. He is a member of a technical, operations, or application management team or supplier. Monitor the team’s tickets queue for his service, self-assign tickets to him or directly work on tickets assigned by the Service Controller. Responsible for forwarding tickets that require a change to the Service Controller and manage the Change Management process for break fixes implementation. Handle tickets escalations to the Service Controller. Qualifications Key Skill Required University education (BS /BA level) or equivalent work experience 7+ Year of experience in TM1 Cognos Planning Analytics Minimum of 10+ years of Information Technology or business experience Technical Skills IBM Planning Analytics Modeler IBM Planning Analytics Turbo-Integrator IBM Planning Analytics Rules and Feeders IBM Planning Analytics Dimensions and Cubes IBM Planning Analytics Excel PAfE SQL, MySQL ODBC driver SAP exposure Service Now, Jira or other ticketing tools Non-Technical Skills Strong development background with minimum 5 years’ experience in Sustain teams (offshore mainly) on business solutions projects with process flow, data flow and integration as a critical component. Understanding of the Financial Closing and Forecasting process. Knowledge of Project Management. Knowledge of ITIL methodology. Strong Interpersonal and Communication skills. Good verbal and written Communication. Strong Stakeholder management. Team Management. Portfolio Management. Self-motivation and ability to stay focused.
