Entity:
Finance
Job Family Group:
Business Support Group
Job Description:
We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low-carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner and help the world get to net zero.
Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?
Join our Finance Team and advance your career as a/an
Job Purpose
Responsible for coordinating the activities of a team to provide customer service support to ensure maximum customer happiness, providing a communicative link between our products/services and our customers, leading all aspects of execution of standard and consistent processes and ensuring delivery of the commercial plan through sound understanding of the customer's needs and expectations.
- Liaise with key business leaders on improving the development and delivery of the Customer Segment Offer across Accounts Receivable
- Help lead, encourage & engage a highly effective team encouraged to continually seek innovation & improvements in processes and deliver a low effort customer service experience
- Build & continue to develop strong operational business partnerships & key collaborator relationships across GBS, and relevant business partners
- Be a key CI specialist together with the Operational Quality roles for on shore and offshore delivery.
- A key blocking issue and leader across incident management, reporting and communication
Key Accountabilities
- A member of the extended Cash & Credit LT
- Centre of expertise across all AR activity for customer concerns, problem solving and continuous improvement.
- Proactive relationship management of key customer accounts, within the BP portfolios. Lead all aspects including, but not limited to: account queries, portfolio management, receivables, ensuring a streamlined and highly accountable service offering through end-to-end Order to Cash (O2C) processes
- Informal people leadership and mentoring across through performance targets, establishing team capability and operational excellence.
- Together with the Operational Quality agile teams and the AR Team Leaders, develop and promote an environment of low effort service delivery ensuring a high level of customer data integrity and an intimate knowledge around cost to serve
- Ensure the development and utilisation of key performance indicators and global Process Performance Indicators to effectively measure a heightened service delivery and enable benchmarking against external organisations and across GBS
- Responsible for ensuring the integrity of receivables account management through the application and monitoring of appropriate controls and spot checks through reporting.
- Key product owner on emerging opportunities across CI & Opex
- Encourage “one team”, support and sharing of standard methodology/learns across Key Accounts
Education and Experience
- Bachelor’s Degree or equivalent experience in Economics, Business, Finance, Accounting or related field with good communication skills.
- Previous accounts receivable, cash application, master data or data analytical /customer service experience (10 - 12 years)
- Shared service centre experience preferably in oil and gas industry/or any multinational
- Experience dealing/working with sales and external customers
- Good Analytical and numerical skills with sound financial accounting experience.
- Relevant systems knowledge – SAP or equivalent
Travel Requirement
Negligible travel should be expected with this role
Relocation Assistance:
This role is eligible for relocation within country
Remote Type:
This position is a hybrid of office/remote working
Skills:
Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
