الوصف الوظيفي
The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.Responsibilities:The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.Provides expertise in area and an advanced level of understanding of the principles of apps supportResponsible for handling day to day BAU support for the Singapore Global Commodities business and associated downstream teams. Exposure to systems like OpenLink Endur (ETRM), Simpliciti (Risk/PV) ,E-trading platform and much moreEnsure near 100% availability of applications and associated infrastructure, as well as defining dedicated stability measures to design, test, and accomplish a material reduction in outagesProvide business support for mission critical trading system used by trading desks and operationsSupport all aspects of Commodities trade life cycle flows including Pricing, ECN connectivity, trade booking & executions, Risk Management , middle office and back office and regulatory reporting flowsExpected to be able to raise problems to appropriate technology and business teams, while l adhering to Service Level AgreementsBuild and maintain technical support documentationAct as a liaison between users/traders, interfacing internal technology groups and vendorsParticipate in application releases, from development, testing and deployment into production Perform post release checkouts after application releases and infrastructure updates Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiativesCooperation with Development colleagues to prioritize bug fixes and support tooling l requirementsEnsure all productions issues are logged and updated as per the Support team policies and l proceduresEffectively share information with other support team members and with other technology teamsEOD Batch Issue handling and able to deliver the risk to trading desk and downstream systemsPersuades and influences others through strong and comprehensive communication and diplomacy skillsPerforms other duties and functions as assigned Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Development Value:Excellent exposure to a continually improving Commodities Technology Stack and industry award-winning Business Desks in Global MarketsWe have direct ability to liaise and own issues outside of Commodities technology, such as middle office, operations, front office, business unit management and other support teams giving opportunities to facilitate effective and timely resolution to user queries and issuesInternal Citi and External Markets training is highly supported – we look to develop and maintain our Analysts with best of class development options. This includes direct exposure with our Business SME’s who lead deep dives into how Citi handles its Oil, Gas, Power and Structured/Index products to name just a fewSkills (Desirable):Sound knowledge on Business / understanding of financial markets and productsExperience with Messaging Technologies (TIBCO EMS / SOLACE a plus )Experience with real-time monitoring systems such as ITRS Netagent, APP Dynamics or SplunkJob scheduling tool such as AutosysIssue tracking and reporting using tools such as Service Now, JIRAKnowledge/ experience of problem Management Tools.Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)Knowledge/Experience (Essential):Prior experience with e-trading support/Front Office SupportWorking knowledge of Oracle SQL. (Able to build ad hoc SQL queries)Prior experience with Solaris/Linux a plus with ability to navigate the system and core administration functions. (Able to navigate the system and write shell scripting)Working knowledge of Python ScriptingDemonstrable track record of hands-on application support experience in a global markets related businessExposure to Cloud technologies and DevOps (CI/CD) tools and techniquesWorking knowledge of Openlink productKnowledge of Microsoft operating systems/componentsStrong analytical skills & attention to detailIT (spreadsheet/analytical/modeling skills)Positive attitude and keen to learnAbility to work under stress and time constraintsCompetencies:Ensure all productions issues are logged and updated as per policies and procedures Effectively share information with other support team members and with other technology teamsAbility to plan and organize workloadStrong client facing skills, both verbal and written. Ability to communicate appropriately to relevant partners (Trading/MO, Development/Support)Excellent team player and standout colleague.Ability to thrive in a dynamic and challenging environmentQualifications:6-10 years experiencePractical problem solving and strategic thinking skillsDemonstrated leadership, interpersonal skills and relationship building skillsService oriented attitudeAbility to work in a fast-paced environmentExperience working or leading requirement gathering efforts for multiple large development projects at one-timeProficient using basic technical tools and systemsGood interpersonal and communication skillsEducation:Bachelor’s/University degree, Master’s degree preferred------------------------------------------------------Job Family Group: Technology------------------------------------------------------Job Family:Applications Support------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting
